Prime TV / Direct TV rebate offer - didn't receive rebate when promised - mailed rebate Oct. 30, 2002 - still haven't received rebate

Complaints.com received the following update on April 1, 2003:

From: Bo&Cheri [Email User]

RE: Prime TV - finally received rebate check

Here is what I sent to Prime TV on 3/27/03. Richard Yelverton, III, In House Counsel, responded within 30 minutes and I received my check yesterday!!!! His phone number is 910-693-1555 x 1905 Please pass this info along if you can! Cheri Estrella

-----Original Message-----

From: Bo&Cheri

To: Email User

Date: Thursday, March 27, 2003 11:56 AM

Subject: Rebate

To whom it may concern:

I have contacted your company 5 times since January regarding my $99 rebate. >The initial phone call was place in early January and the customer service rep stated that the rebate was "approved"and would be mailed on 1/21/03. The second time I called was on 2/11/03 and Kim at ext 1505 stated that she would put a RUSH on the request to the accounting dept.

I have also made contact on 3/7, 3/10 and 3/24 with various other individuals by the names of "Deena", supervisor Jeff Hess, and supervisor Rick Jacobs (ext. 1525).

In addition to these phone calls, I have called Direct TV twice and emailed them yesterday to issue a complaint.

Furthermore, I have contacted your State Attorney General's office and your local BBB,and complaints.com to register complaints.

And, finally, I am contacting you via email for my rebate check to be sent immediately to:

Robert or Cheri Estrella

Please call if you have any questions,

Cheri Estrella

Complaints.com received the following on March 27, 2003:

From: Bo&Cheri [Email User]

RE: Prime TV / Direct TV rebate offer - didn't receive rebate when promised - mailed rebate Oct. 30, 2002 - still haven't received rebate

I have just read a few of your complaints about Prime TV...guess I am not alone in my frustration! We had Direct TV installed on 10/30/02. I filled out the paperwork and mailed it in for my rebate. I figured I would wait until Jan. to check on the rebate. I called early Jan. and the CS rep. said that it was approved and the rebate was going out on 1/21/03.

I then called 2/11/03 and "Kim" at ext. 1505 said she would put a RUSH on the request to the Accounting Dept. I called on 3/7 and left a voice mail asking where my check was (I left them all the info they needed to research the rebate) and they left a voice mail back saying that they recieved my voice mail. Stellar customer service.

3/10: Spoke with a "Deena" and supervisor named Jeff Hess, they said it would be sent on 3/11. Called on 3/24 and spoke with a Rick Jacobs at ext 1525 and he said it would be here within 10 business days. I asked for a supervisor and he said he was one.

Sure... I have also called Direct TV twice to complain about their distributor Prime TV #1681733 and both times they said they would send it to the "escalation" dept. for review and resolution. Like they care. I emailed Direct TV 3/26 with my complaint and and I told them that I would not pay my next invoice if I didn't receive my rebate.

Since I pay MY bills early or on time, I did not have my Direct TV account number, but I included my home phone and address. "Jacob" emailed back and said he needed my account number and name on the account with my address in order research this.

So, I gave him everything but the account number (I sent in my payment last week) with a recap of my experience with Prime TV and his company. I have also emailed the NC state Atty General's office and the local BBB for Southern Pines,NC. Hopefully I will get my $99.00 back as promised by this company.

Comment On This

I would not recommend anyone to get service with Direct TV. Right now I am speaking with a representative about my bill. They keep increasing my bill and giving me different reason. if you are thinking to get service with them, make sure you get everything straight before you sign an agreement because they will have a lot of surprises after.