Stratosphere Hotel, Las Vegas - given room in old tower, not new tower as requested - poor experience in hotel room - hotel offered to give $ 10 refund

Complaints.com received the following on March 26, 2003:

From: Email User

RE: Stratosphere Hotel, Las Vegas - given room in old tower, not new tower as requested - poor experience in hotel room - hotel offered to give $ 10 refund

I AM COMPLAINING ABOUT THE HOTEL IN VEGAS ITS CALLED THE STRATOSPHERE. THE STRATOSPHERE HAS 2 TOWERS THE OLD AND NEW ONE, WELL I HAD PAID FOR THE NEW ONE FOR BOTH DAYS I WAS STAYING, WELL WHEN WE ARRIVED THERE LATE ON FRIDAY NITE, THEY SAID THAT THERE COMPUTERS ARE ALWAYS DOWN AT THAT TIME AND THEY HAVE TO PUT US IN THE OLD TOWER

WHICH I GOT UPSET ABOUT BECAUSE THEY WOULDN'T EVEN REFUND OUR MONEY AT LEAST THE DIFFERENCE BACK. WHEN WE GOT TO THE ROOM IT SMELLED LIKE SOMETHING WAS ROTTEN IN THERE, AND ALSO THE CARPET WAS FILTHY.

I WAS WEARING SOCKS AND MY SOCKS TURNED BLACK ON THE BOTTOM. THE BATHROOMS WERE GROSS AND NEEDED A FACE LIFT BECAUSE THEY WERE FALLING APART AND THE SHEETS WERE NOT CLEAN, SOME PARTS OF IT SEEMED LIKE THEY HAD STEPPED ON THEM AND LEFT MARKS. WHEN I CALLED BACK TO COMPLAIN ON MONDAY THEY OFFERED $10 BACK ONLY WHICH IS A JOKE,