HP 2210 all-in-one printer - locking up system periodically - tech support can't figure out why - still waiting for promised tech support call

Complaints.com received the following on March 26, 2003:

From: Jean Blu [Email User]

RE: HP 2210 all-in-one printer - locking up system periodically - tech support can't figure out why - still waiting for promised tech support call

HP 2210 all-in-one printer Purchased "state of the art" in September. Didn't hook up until November - started calling HP tech support because the printer would lock up the system periodically, needing hard boot and loosing all data not saved. No way to identify when this was going to happen, as would print from web with no problem then hang up printing from word, and vice versa. Have called tech support 7 times; corporate office twice.

Always on my dime. Last conversation with tech support was over 140 minutes long. Have been told that 1) it's the bus (took to computer tech - nothing wrong with the bus) 2) my computer is too old (4 years, runs windows 98, which is listed on the printer box) 3) that happens sometimes with web pages; simply copy them to word and then print them (does not work - if the printer doesn't want to print a page, changing the format does not help). Told by corporate in February that I needed a "customer service rep" to call me and they would do so within a day or two.

Never called. Also advised that they could not refund my money and take the printer back because it is HP

policy to replace the printer not less than three times before they will consider refunds. Although, in

the less than six months I have had the machine, HP has never offered to replace it either.

Last tech call (it's the computer system) I was walked through step-by-step elimination of "problem" files,

resulting in creating havoc with the operating system, cannot re-install printer at all ("I've never seen

that code before. It's not even in the tech guide.") so am left in worse shape than if I had simply

accepted that the printer is of poor quality.

Called corporate again Monday. Told I need a "customer service rep" to call me. They will do so within one to three working days. I'm still waiting. It appears the only avenue may be court. I have no more patience. And, by the way, no more HP stock.