Charter Communications / La Canada - experienced cable service outage - poor customer service experience

Complaints.com received the following on March 25, 2003:

From: The Krause House [Email User]

RE: Charter Communications / La Canada - experienced cable service outage - poor customer service experience

We received a phone on Friday (3 days ago) that effective with the March billing our new monthly cable bill would be 127.61 and we would be charged for every cable box and three tiers of service.

Previously our monthly charge was 69.95. I came home today and I had no cable service and as usual 99.9 percent of what they call customer service persons were rude, argumentative and spoke with a mouth full of food, or nuts or screws or what ever it took three phone calls and 117 minutes to rectify the situation

and that was supposedly with a supervisor named Vanessa who spoke English as a second language I requested a rebate she stated "tough we don't do that"