HCI Direct / Silkies - received collection letter from RMCB Retrieval masters regarding pantyhouse that did not order, nor receive

Complaints.com received the following business reply on March 3, 2003:

From: CS - Comments [Email User]

RE: RE: Silkies Pantyhose / HCI Direct

Good afternoon Yvonne,

Please allow me to apologize for you receiving request for hose you did not receive. Since we do not have record of the shipments return, I can only suggest it was lost in transit.

The hose was sent after we received a request in your name for our introductory offer. We have cancelled your account and removed your name/address from our data base. There is no balance due on the account.

Our toll free number 1-800-989-3695, if listed with directory assistance under both HCI Direct and Silkies Pantyhose, and can also be found on our website, Silkies.com. I am sorry if you were unable to locate it.

Thank you for visiting our website and have a good day. Marilyn

Silkies Customer Service

Complaints.com received the following on February 28, 2003:

From: Y Friszell [Email User]

RE: HCI Direct / Silkies - received collection letter from RMCB Retrieval masters regarding pantyhouse that did not order, nor receive

Please Enter Your HCI Account Number: 1004652577 Please be aware, that i have received a letter from RMCB Retrieval masters regarding an outstanding balance to HCI Direct. I would like to bring it to your attention, that I did not order, nor did I ever receive any pantyhose from your company. I request that you make RMCB aware of this, and have them stop sending me threatening letters. I will not be bullied into paying for merchandise I did not order or receive. I woould have conatcted them directly, but they fail to include a phone number in the letter. Please take care of this erroneous balance as soon as possible. I would also request that someone within your company acknowledge the receipt of this email, and forward to RMCB. Thank you, Y Friszell