Indiatimes.com - damaged item returned - waiting for refund from Indiatimes.com

Complaints.com received the following on February 28, 2003:

From: priyanka s [Email User]

RE: Indiatimes.com - damaged item returned - waiting for refund from Indiatimes.com Hi I bought an gift online from Indiatimes.com. The gift arrived damaged and therefore was returned to the proper address in Bombay after finding out information and talking to a person there. A refund was asked for, but there has been none till now after more than a month. Below is my upteenth email I sent them about this

matter to which I only get automated responses. This is what mail I receieved from Indiatimes.com ON 11TH FEB. this is a suborder email to the original order placed on 29th Jan 2003. This suborder has never been receieved. Not even sure what this is. Dear priyanka shinde This is to inform you that we have shipped out your Suborder no. 1374454 of Order No.: 1242835 and the same will be delivered to you within 3-4 working days through couriers, if not sooner. Incase you have ordered for a perishable product like cakes, flowers etc, the order will be hand delivered within 24 hrs. If you have any ideas, suggestions or complaints, feel free to send your Feedback at http://shoppingfeedback.indiatimes.com

Please note that you cannot 'Reply To' this email, for any information. We hope you had an enjoyable experience while shopping on Indiatimes Shopping. Best regards,

Customer Service - Indiatimes Shopping

Log on to, www.indiatimes.com /** This is what I wrote to them */ DO U CALL MY EXPERIENCE ENJOYABLE? TODAY IS THE 21ST OF FEB. THERE IS NO SIGN OF ANY ORDER. I HAD RETURNED THE GIFT CALLED MANN MANDIR FROM PRIYANAKA'S DESIGNER STORE TO BOMBAY. I HAD ASKED FOR A REFUND. INSTEAD THIS EMAIL WAS SENT TO ME. I DO NOT KNOW WHAT THIS SUBORDER IS. IT DOES SHOW THE SAME ITEM. BUT NOTHING HAS BEEN RECEIEVED. AS I ASKED YOU FOR A REFUND, I EXPECT THE ENTIRE AMOUNT TO BE CREDITED TO MY CARD. THIS HAS NOT YET BEEN DONE.

IF I DO NOT RECEIVE ANY NOTIFICATION FROM YOU REGARDING WHAT STEPS YOU ARE TAKING, I WILL FILE A FRAUD CASE AGAINST YOU. THIS IS UMPTEENTH TIME I AM WRITING A MAIL TO YOU. IF YOU CAN'T RUN A DECENT ONLINE SHOP, THEN SHUT IT DOWN. THIS TIMES GROUP SUPPORTED

SITE IS PATHETIC AND THIS IS NOT EXPECTED FROM YOU. I AM GOING TO MAKE YOUR CUSTOMER SERVICE OR THE LACK OF IT PUBLIC AND I WILL SEE THAT YOUR ONLINE SHOP NO LONGER RUNS. NO CONSUMER WANTS TO GO THROUGH SO MUCH HASSLE BECAUS OF IRRESPONSIBLE DUMB PEOPLE LIKE YOU. THIS IS MY LAST EMAIL TO YOU AND THE LAST WARNING. i WILL ALSO CONTACT MY CREDIT CARD COMPANY TO DEAL WITH YOU. PRIYANKA SHINDE /****/ Please make sure that these people take proper steps. They cannot be contacted and do not have any telephone numbers. Any other questions or advise, please let me know. Thanks,

Priyanka Shinde

Priyanka Shinde MS - CS

Arizona State University, Tempe

www.geocities.com/pri_shinde