Nextel - charged for things not ordered, poor service

Posted on Saturday, March 9th, 2002 at 12:00am CST by fb1da243

Company: Nextel - charged for things not ordered, poor service

Category: Other

Complaints.com received the following consumer message on March 7, 2002:

From: Jeff Munafo [COMPLAINTS.COM_FORM_MAIL_23277#]

Nextel - charged for things not ordered, poor service

Nextel Beware!!! Just another arrogant company giant. They illegally charged my bank account. Money for services not provided. I gave them my debit card information on-line for a purchase. All of a sudden 1 month later more charges appeared on my checking account. For things I did not purchase.

While the dollar amount was not large, obviously my major concern was that my debit card number be removed from their system. Customer service is horrific. They think nothing of keeping you on hold, sending you around the maze and keeping the employees in the dark as to how they should respond to problems. After spending a great deal of time on the phone trying to get somewhere, I finally found a person to talk to, she promised to get back to me the same day. It never happened.

This was a person set up to screen calls for the president of the company. Another words, if you try calling the president of nextel " Good Luck " this person probably doesn't even have a working relationship with him. I called back 2 days later, and the lady said that she doesn't return all of

her phone calls. I sent an E-Mail and Fax to the president of Nextel and He had someone call me back that promised to deal with the matter. No Deal. Now Nextel is sending a letter to its " Valued " customers, telling them that they are no longer providing services included in packages they provide. MSN & Hotmail. normally included in the online basic package. Of course you will now need to upgrade your service for an additional charge. Buyer beware. What will they take away next. Find a reputable company with good customer service and a desire to please you as the customer. I don't mean give you stuff for free, I mean take care of your needs. JM


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