Ancestry.com - received telemarketing call to renew subscription - said no, but was billed anyway

Complaints.com received the following consumer message on March 5, 2002:

From: Karen Bond [Email User]

Ancestry.com - received telemarketing call to renew subscription - said no, but was billed anyway

Ancestry.com is more than happy to take your money for a subscription service you don't use. I received a call during the dinner hour on a Sunday evening regarding renewal of my subscription.

I told the person I did not want to renew. He told me I'd have to call a telephone number because he couldn't cancel the subscription for me - yet there he was trying to confirm a renewal. When the renewal charge appeared on my credit card, I called again to tell them I was not interested.

I was told (1) since they could not reach me by e-mail and (2) since I didn't call within 30 days of the Sunday evening call, I was not entitled to a refund.

But, yes, they did have a note in my file (from that Sunday evening call), that I didn't want to renew. This doesn't make any sense to me other than they want my money for a service I'm not using. Oh, they do indeed have my e-mail as they are always sending me "what new" information! Karen