1998 Pontiac Grand Prix - many troubles, repairs with windows, window motors

Complaints.com received the following consumer message on March 5, 2002:

From: Karen Fragala (GWB) [Email User]

1998 Pontiac Grand Prix - many troubles, repairs with windows, window motors

Driver's side window stuck in the down position in November, 1999. Was still under warranty, dealer replaced motor for window. In December, 2001, driver's side window stuck in down position again. Not under warranty, had window switch replaced (cost, $120.00). In February, 2002, passenger side window stuck in up position, will not open. This time I call Pontiac Consumer Complaint dept. who contacted the dealer. Claims dealer looks at it, they will see what cost assistance they can give me.

Was out of work sick for a few days and before I had a chance to call the dealer to make an appointment, the driver's side window had broke again. Fortunately, the window was only down about 2 inches, but by the time I returned from the bank during my lunch break, the window fell all the way down. Called Pontiac asking them if they would recall this defective product. They replied, "no". and said the same thing, they will give me cost assistance. Brought my car to the dealer yesterday.

They claim that the cable mechanism (window regulator) for the driver's side window needed to be replaced and would cost approximately $562.00 to fix. They also claimed they could not repeat the problem with the passenger's side window that was stuck. I told them I would not pay for a defective product and that Pontiac should incur the cost. They said absolutely not and would not give me cost assistance as promised. I told them I was coming by to pick up my car and the manager told me to bring my check book as I now owed them $85.00 for looking at the window. They would not release my car unless I paid $85.00. I am now driving around with the window wide open in 20 degree weather with two small children, and, of course, we all sick now. I have contacted the Better Business Bureau and every other agency I come across. I will not stop until this is resolved. By the way, three other people that I know who own a Pontiac also experience broken driver's side windows. WHAT A COINCIDENCE!!!

Comment On This

Sounds like your being a little ridiculous. Cars break they are not perfect machines and they are designed by people. I'm not sure why you expect someone else to fix something you bought FOR FREE. Recalls are for problems that may cause injury/harm or otherwise unsafe driving conditions such as the leaky head gasket in 97 grand prixs. Pay for it yourself and stop trying to suck corporations for money.