Sprint PCS - trouble with cancellation, following expiration of contact

Complaints.com received the following consumer message on March 2, 2002:

From: Bill McNeill [Email User]

Sprint PCS - trouble with cancellation, following expiration of contact

I signed a one year contract on January 12, 2001. In December, 2001, I contacted Sprint PCS and requested that my service be terminated when the contract expires on January 12, 2002 ( in approximately three weeks after the conversation ).

I was told by the customer service agent that my request would be processed and I didn't need to take further action.

On January 13, 2002, I noticed that my mobile service was not turned off. I contacted Sprint PCS that same day. The customer service agent told me that she had no record of my request to terminate service. She then made me wait 45 minutes on hold to speak with someone who argued with me for 15 minutes about why I shouldn't cancel the service. Remember, I already ordered cancellation on January 12, 2002.

After one hour on the phone, they turned off the service but informed me that i would be responsible for one more month of service because I didn't contact them on January 12,2002. ( They deny ever having spoken with me three weeks earlier ).

I explained that I would not pay the bill for the extra month and sent correspondence via certified mail to the company offices. ( address supplied by Sprint PCS csr ).

I recieved no response from the Sprint PCS offices other than a bill for one month's service in February 12, 2002.

I am working with my credit card company to stop the payment to Sprint PCS.