Land Rover Freelander - repairs at dealer Guy Salmon, Knutsford, England

Complaints.com received the following business reply on October 22, 2002:

From: Paul Curtis [Email User]

Guy Salmon Land Rover Knutsford - business reply to consumer message - situation has been resolved to a satisfactory conclusion to the consumer and business

To Whom it May Concern Today I have been informed by a potential customer who used google.com to find their local Land Rover delealership. That their first search result shown, was a customer complaint dating back to March 2002, with the heading complaint of the day e-message # 3 for March 23,2002. As the Service Manager of Guy Salmon Land Rover Knutsford, I would like to inform you that the complaint in question, was resolved to a satisfactory conclusion by both parties. As you have now been made aware that the issues have been addressed. I feel it is only right that this complaint be removed from your web site, as this could potentailly affect our business.

Yours Faithfully Paul Curtis

Service Manager

Guy Salmon Land Rover Knutsford

Complaints.com received the following consumer message on March 22, 2002:

From: Email User

Land Rover Freelander - repairs at dealer Guy Salmon, Knutsford, England

Please find attached a copy of an E Mail sent to Land Rover at

Email User recently. The saga continues.... Dear Land Rover, This vehicle has now been with your recognised dealer, Guy Salmon, Knutsford for over three weeks. It was initially booked for a service, (it has been dealer serviced throughout its life), and we were advised that a new engine was required at a cost of