Quicken Turbo Tax - paid for software download - computer crashed (unrelated), but Quicken won't supply another copy of program, which was never used

Complaints.com received the following consumer message on March 19, 2002:

From: ctn70342 [Email User]

Quicken Turbo Tax - paid for software download - computer crashed (unrelated), but Quicken won't supply another copy of program, which was never used

I Purchased Quicken Turbo Tax in Jan. and my Hard Drive Crashed and I lost all my files which included my download of turbo tax. I called Quicken and they told me tuff luck if i wanted another copy I would have to reorder even though I had proof that I had ordered the software.

I think this is a very poor way to run a business. I didn't even get to use their software and they have my $31.15, for the download. Thanks.