Aero Extra Bed, California - developed leak after 1/5 months - unable to get repaired from maker or Bed & More Place, Arlington, TX, the vendor

Complaints.com received the following consumer message on March 9, 2002:

From: Email User

Aero Extra Bed, California - developed leak after 1/5 months - unable to get repaired from maker or Bed & More Place, Arlington, TX, the vendor After having this bed for only 1 & 1/2 months and it was only used per instructios, it developed a leak,I went back to place I purchased it at and ask about replacing it,well we read instruction sheet at the Bed & More Place at Arlington,Texas and they decided to not replace it.

I next phone the Aero Company in California several times looking for a repair place said there wasn't any?After several more calls to them they sent me two valves with instructions on how to install them which I did it stills leaks down at the same rate as before,the valves they sent were a Quick Air Release Valve & The Diaphragm Valve which neither fixed the leaking problem,

called them again gave them my e-mail address and ask for further instructions on how to fix the air leak,the person there that answer the phone was not a mechanic and really couldn't help any,she had been told what to say different questions put to Her,

I have spent another $10.85 on phone calls and first calls were $ 11.37,and I still have a product that I paid $180.00 + phone calls that can not be used as I purchased it for,I am 69 years old and I'm much too old to abuse this mattress I used it when I had company and believe me it was never abused always used as per instructions,sorry was never too good at punctuation a letter so forgive me for this,

would sure like to have them tell me how to get this mattress fixed so I can use it,I'm on a very limited Budget and could never afford another mattress thanks so much for your help. Henan Triplett Jr.

Mansfield,Tx.76063

Comment On This

I have an air mattress to and it had a small hole in it I tried talking to everyone about and was told to just buy another one will I cant afford to do this so I talked to a very nice man at a hardware store and he told me to try a glue called Gorillaglue, but it would take 24 hrs for it to dry so I did and the bed is ok. So try that and see if it works.