Orbitz.com - booked tickets, but not aware that tickets were non-refundable until called to cancel

# 5 for June 3, 2003

Complaints.com received the following on June 2, 2003:

From: mgv-main [Email User]

RE: Orbitz.com - booked tickets, but not aware that tickets were non-refundable until called to cancel

U [Orbitz] booked business travel for my husband via Orbitz.com on May 12. Dates of travel were 6/17-20 (roundtrip). Orbitz DOES NOT post information on "refundable" or "non-refundable" fares, as other online travel services do. I was not aware that the tickets were 'non-refundable' until I called to cancel the travel.

BEWARE if you plan to purchase airline tickets through Orbitz.com --- based on my experience, you won't get your money back, and they claim no responsibility -- they are quick to use the airlines as their scapegoats!!

~C. Vasquez, California