ABN AMRO mortgage - filled out online form three times, but didn't receive contact from broker as expected - then trouble calling

# 7 for June 29, 2003

Complaints.com received the following on June 28, 2003:

From: alandowdle [Email User]

RE: ABN AMRO mortgage - filled out online form three times, but didn't receive contact from broker as expected - then trouble calling

Having my mortgage with ABN AMRO mortgage has been the worst experience i have ever had with any company.

Twice i tried to refinance with this outfit and twice i had to use a broker.

They have a web site and a form to fill in, and a representative is supposed to make contact.

I did this three times and got nothing.

I tried to call them, but for days on end all i would get is "all circuits are busy, try your call later"

When i finally got through i got this horrible maze of different menus to enter and answer questions about my refinance request.

I did this three times, and still no response.

I called customer service and explained that i could not reach anyone or get a reply for my refinance request, to which she yelled down the phone "i have no refince information" and duly cut me off.

So i called my broker she tried to contact them with an internal number she had and it took her two days to reach someone.

So finally i instructed my broker to do the refinance with anyone but ABN AMRO.

The point here is i could have saved a lot of money by refinancing direclty without using a broker.

Thank you complaints.com for allowing me to "vent"

Sincerely

Alan Dowdle

Huntington Beach Ca.