AOL - cancelled service, but continued to get billed

# 1 for June 18, 2003

Complaints.com received the following on June 17, 2003:

From: Vinay Karulkar [Email User]

RE: AOL - cancelled service, but continued to get billed Dear Customer Service Manager, While visiting US in Feb 03, I briefly used AOL service (which was promotional : 45 days free trial period). Subsequently, I disconnected the service since I was not needing it. The cancellation no. is 0863932447. This is the no. I got from AOL upon cancellation. I thought everything is over, filed & forgotten. To my surprise, I am continued to be billed for the subsequent months, even after cancellation. Hence, I called AOL twice on toll-free no. (for which I was charged) but no one could solve my problem. I am surprised & equally annoyed to answer all questions customer service representative asked. In spite of that, they could not access to my so-called closed account. Is it my fault ? I want someone to look into the matter urgently. There is no question of I paying the bills after cancellation. It is extremely ridiculous. Simultaneously, I am forwarding this letter to local newspaper in Indonesia appealing innocent customers not to use AOL. The service is disgusting. Vinay Karulkar The following details may help you to trace my so-called closed account. Name : Vinay Family Name : Karulkar Email address used : Email User Address at the time : Claremont Resort & Spa, 41 Tunnel Rd, Berkeley, CA 94705. of registration Registration done by using visa credit card no.xxxx xxxx xxxx 2765