MCI local and long distance - privacy manager did not work - still getting billed for private listing

Complaints.com received the following consumer message on June 3, 2002:

From:

RE: MCI local and long distance - privacy manager did not work - still getting billed for private listing

I reluctantly switched to MCI local and long distance service because of United Airline miles offered. I specifically asked if they offer privacy manager, which blocks all unlisted numbers from your phone. They assured me that they have the service.

When the service became active, I noticed that all of the unlisted numbers were coming through, and noticed on my first bill that they were charging me for private listing of my phone number. I contacted MCI and cancelled private listing, and again inquired about privacy manager. They said they offer that service, but they were told that it sometimes does not work in Illinois.

Well, it never did work on my phone, and I kept on getting billed for private listing of my number. I have called every single time I get a bill, waste about 30 minutes, and they would finally credit me, and assure me that it would not be on the next bill.... that was FIVE months ago, and I am still getting charged for private listing!! I just switched back to Ameritech, and I will NEVER, EVER use MCI, no matter how much United Miles they offer me!!!

Susie Duroe