JC PENNEY - personal experience with PHONE SERVICE IN THE CREDIT CARD DEPT.

Complaints.com received the following consumer message on June 26, 2002:

From: Email User

RE: JC PENNEY - personal experience with PHONE SERVICE IN THE CREDIT CARD DEPT.

Towards the end of May my Mother in law passed away. Her eldest daughter was in charge on handling everything. Because she was overloaded and unsure if she was selling the house, my husband and I offered to help out with some of my Mother in laws bills. One was Jc Penney.

I immediately called and explained the situation and arranged to cancel her account and to send her bills to our address, which is in a different state. A week after arriving home from the funeral I realized that we had not paid the Jc Penney bill, I immediately called to let them know I was sending a payment and to note that

on the account. My Mother in Law was very careful to make sure all of her payments were made on time and I guess I wanted to make sure that even know she is not here with us, her name is still in good standing. This is when Jc Penney lost MY 15 years of business.

When I called they immediately ask for your name and account, when I started saying that it is my mother in law's account but in my name I was quickly put on hold to LOUD and LONG piano playing music. After was seemed like 10 minutes my patience was pushed and when she came back on I asked for her name.

She then put me back on hold which made the word patient not even recognizable. Then another woman came on the phone I asked for her name and why was I given the run around, she refused to give me her full name and an explaination as what was going on. Then after further questioning I found that she was from the collection department.

I was thoroughly confused!!! I tried to explain that all I want to do was to let them know that $30.00 was on its was and apologize for it being late. Instead and got a rude, discourteous, disrespectful CUSTOMER SERVICE person. Who I believe needs to work for a telemarketing service.

Future more after emailing Jc Penney I received a e-mail back stating that a CUSTOMER SERVICE REPRESENTATIVE would be calling me within a few days. Well, I guess that person was trained at the same time because it has been a week and I still have not heard one word. So the only option is to NOT shop Jc Penney ever again.

A friend just asked me to go shopping to look for a dress, I said as long as we don't go in Jc Penney I would love too! I have to told all my family the situation and have asked them to stop purchasing items for me and my family from there as well.

Funny after that phone call I received my mother in law's Penney's bill that was switched to my name. Now don't ask me what the fuss was about when I called the second time. It seems the first person I spoke to was trained correctly!!!!!!! I feel much better!

Thank you!!!!

Comment On This

I RECIEVED THE NEW TERM AND CONDITIONS ON MY JC PENNEY CARD 10/8/08, I SPOKE TO A REP THAT WAS NOT ABLE TO EXPLAIN THE 1% INCREASE NOR COULD SHE EXPLAIN THE 23 DAY BILLING PERIOD PRIOR TO A 30 DAY BILLING PERIOD, WHEN ASKED IF IT WAS DUE TO THE ECONOMY SHE COULD NOT ANSWER NOR COULD SHE ANSWER THE REASON FOR THE INCREASE ON LATE CHARGES, THE NEXT DAY I SPOKE TO ANOTHER REP THAT EXPLAINED OTHER CREDIT CARDS ARE ON A 23 DAY CYCLE NOT 30 BUT I HAVE 13 CREDIT CARDS AND ALL ARE ON A 30 DAY CYCLE BOTH REP TOLD ME THAT ALL CUSTOMERS WOULD RECIEVED THE NEW TERMS AND CONDITIONS BUT WHEN CHECKING WITH MY FRIENDS AND FAMILY NO ONE HAS RECIEVED THESE TERMS TO DATE, ON 10/8/08 ON CNN IT WAS ANNOUNCED THAT CREDITS CARDS WOULD GO DOWN 1% BUT J C PENNEY INCREASED 1%, CAN SOME ONE EXPLAIN WHAT IS GOING ON SINCE THE REPS ARE NOT PROPERLY TRAINED TO ANSWER QUESTIONS OR EVEN ACT LIKE THEY KNOW WHAT THEY ARE TALKING ABOUT ?