Blue Haven Pool - experience with poor customer service and warranty work

Complaints.com received the following consumer message on June 24, 2002:

From: Email User

RE: Blue Haven Pool - experience with poor customer service and warranty work Our final payment to Blue Haven Pools was Sept 2001. Our contract specified 3 independent fiber optic units, we received 3 lights and 2 independent units. We need our 3rd contracted unit plus 1 of the other 2 units is non functioning. This, as well as, the in home operating panel and system is faulty and showing pool readings of 222 degrees (two hundred twenty two).

We were promised that work was to be completed BY spring of 2002, it is now summer and no one will return my daily phone calls, and I do mean daily. I have complained to their website bluehavenpools.com with no reply, contacted the webmaster to check their email link to be sure it is not faulty, plus have called their nationwide customer service at 1-800-543-3883.

I was told last week by Joe O'Connor(current GM) that Bill Jones(prior GM) was in Cape May and would be out to take care of our issues that were promised and confirming letter received from then GM Tim Roach BY Sat June 22nd. I reconfirmed "Probably be out, or definitely BY Saturday?" I was told by Joe "Definitely BY Saturday"

Here it is Monday June 24th and no one has come or even called. Their business practices are shady to say the least, the receptionists told my husband that she (Ann Marie) would get a hold of Bill and call me right back at home...that was Friday afternoon(6-21).

This is how they handle our problems, ignore us or give us lip service when we do manage to get a human on the phone. It is a simple install, they have said so themselves! They have the units going into new construction where they can deceive others by short changing contracts to unknowing consumers.

We were unable to check our fiber optics because we were told final payment had to be paid during plaster work, which was prior to the water going into the pool so we could not know about the fiber optics being short changed until they had gotten our final payment left, and the water into the pool.

The pool has 3 lights, but only 2 operating units...there should be 3 complete independent units, and 1 of those 2 does not even work...I have documentation as well as phone bills that have and not yet been received yet as proof that I am calling daily, even Sundays and have been for the past week or more. These things were supposed to have been done BY spring 2002 and we were patient up until the very end! It is now summer 2002 and my pool has not been enjoyed yet.

I am even becoming afraid to allow my young children to go in it with the aqualink being shorted out, and the fiber optics, too? What am I to do??... can this harm my children? I wouldn't know, because NO ONE CALLS ME back ..... 1) I want my third fiber optic controller/brain/operating unit to be installed at Blue Haven's expense (since we already paid IN our contract for this!)! We have been waiting since Sept 2001! 2) I want my faulty Jandy BHP6100 aqualink product with the shorted water temp sensor either fixed or replaced ON the same day and 3)I want my overloaded fiberoptic unit (2 lights wired into one unit) which is nonfunctioning to be either fixed OR replaced ON the same day as all other work and I want it done immediately. I settled for this past Saturday as a "repair date" , but that day came and went with no Blue Haven construction crew or phone call or anything, I rearranged ALL my appointments for the week for the possible service call from this underhanded company ...just more lip service...

There is NO Customer Service - for me - with Blue Haven Pools!!!

No one calls me back and the showroom is over 2 hours away!!! I do not think I have to drive over 2 hours with children to sit and wait for a service appt, then sit at home and probably not have them show up anyway! We have waited and been patient long enough, I do not know if my children should even be in this orifice we are calling a pool!!