AT&T CUSTOMER SERVICE - can't reach a human customer service agent - "intelligent agent" answering system

Complaints.com received the following consumer message on June 17, 2002:

From: Peter Taluc [Email User]

RE: AT&T CUSTOMER SERVICE - can't reach a human customer service agent - "intelligent agent" answering system

ATT has now made it almost completely impossible to reach a human being to discuss a billing problem. Instead, they have implemented an idiot "intelligent agent" computer voice.

They apparently don't think that their customers are intelligent enough to know when this service is applicable or not.

After an hour on the phone trying to break through this system, I finally called an ATT sales number.

The person there said to keep hitting the 0 key, even though the "intelligent agent" says that is not an option. Eventually you get to a human who can actually answer your question. Talk about an arrogant company.