State Auto Insurance - upset about and want refund for $ 500.00 deductible

Complaints.com received the following consumer message on June 15, 2002:

From: Email User

RE: State Auto Insurance - upset about and want refund for $ 500.00 deductible

State Auto Insurance Companies

9410 Bunsen Parkway 250

Louisville, Kentucky 40220

E-Mail: state-auto-ins.com It's an auto insurance policy. For the record, my insurance plan or policy number was AKY 1935542.

Dear Sirs,

Each time we received State Auto Insurance ads in our mailbox we're remeinded of the time we were ignored,abandoned, by this company.My personal nightmare with State Auto began when the woman that hit me was sighted for the accident.The police report stated that the other driver was a 100% at fault. My insurance blamed me for fault of the accident,based on their findings!?? My insurance has gone up $400 per 6 months,and this will be on our record for the next 5 years,because State Auto did not do their job.

They have forced us to pay $500 deductible even to start repair our car.The body shop declared the damage estimate far too overpriced.The car had been in the shop over two months. During the course of this adventure they've promised us $500 deductible back and rent-a-car reimbursment after lawsuit is over.

They told us we have to wait at least 6 months for money refund.We are out an $800 (deductible and rent-a-car cost)and I am being told that I have to give them all my personal information and being treated as if I did something wrong.

When I called our agent and asked him why I was being treated this way she stated that it was normal for all settlements and that S.A did this on all claims.

Their six months was gone. I have asked for our $500 deductible and reimbursment for rent-a -car.We do not know even today why we have to pay $500 for being the victim in an accident. After insisting on the return of our money they've told us that our agent Cynthia Harrison is fired from job.

Then we went to Lisa Blevins S.A. representative.They told us that Lisa is fired from job too.Very odd? Had I not paid my premiums or commited fraud I could understand this.

Here's what I would like State Auto to do about this:

Desired Settlement:

Refund

Settlement Explanation:

We are asking only for our $500 deductible refund.

Their reimbursment for two months rent-a-car we do not expect because policy holder mean nothing to State Auto insurance Company. I hope to hear from you in a timely manner so that this problem can be resolved quickly and dependably. Sincerely,

Jadranka Karanovic

Louisville, Kentucky 40214

Email User