Stores, Electronics - Best Buy - CD player installation : customer felt initial lack of curteousy

Complaints.com received the following e-message on June 8, 2001:

From: Email User

Customer Service at Besy Buy - CD player installation

On June 6 I went to Best Buy to have a CD player installed. After I dropped

the car off, I was informed that the only way back to the inside of the store

was to walk all the way around the back of building. This is not just a free

standing building it is in a strip-mall type setting. Don't get me wrong,

there were seats in the back and the wait was only 1 hour but I didn't want

to wait back there.

It was a hot day and somewhat of a long walk. When I

finally got back to the front of the building it had started to rain. I was

somewhat upset and proceeded to speak to the manager about the fact that you

are required to walk that distance. He put the blame on the city and their

building requirements. The store cannot have a walkthrough beside the

building for some reason. I really wasn't looking for someone to blame but a

simple apology for my inconvenience would have been nice. After talking with

him I decided to never buy anything else from that store.

To be completely fair to the man, when my car was ready, it had started to rain again and he

did escort me through the warehouse to the back. This is a service that

should be extended to all customers,after all there are a number of people

just standing around at any given time doing nothing.