Travel, Online - Expedia.com : did not receive tickets

: I would like my tickets !!!!!

Expedia.com

From: Pankaj Sapra Email User

Date: Tuesday, June 05, 2001 11:38 PM Sent To: Email User 6/5/2001 11:38:18 PM I am extremely upset. I hope bringing this complaint about the experience at your company will result in something good. I'd imagine you'd like to keep customers happy, so I hope you'll take this seriously. If it helps, here's a travel itinerary number: 12242307978. Here's the problem: I purchased tickets and made travel arrangements to go to Kansas for my wedding and to Hawaii for my honeymoon, through Expedia spending over $4,000. The first person I talked to for the tickets to Kansas told me that she would have the tickets sent to me via FedEx and I asked her to ship them to my fiance's work address as there is no one at home to receive the tickets during the day, and she said that they had to be mailed to the house because of security reasons later finding out that she had no idea what she was talking about and that they could be sent to a work address for me and somebody would have been there to receive the tickets. After I got disconnected on the phone with her and purchased the tickets, the tickets were apparently sent by FedEx but never reached my house.

Now all the problems begin. I called Fedex up to find out about the delivery and they tell me that the tickets had been delivered and Expedia's policy is to have the signature waived so they leave them at the door. I call Expedia up and talk to them to find out what to do next and they told me it was not there fault and that FedEx is to blame. Now I am in the middle, on one side I have FedEx saying that since Expedia had a waiver on the signature it is not there fault and that they did deliver the tickets, and on the other side I have Expedia saying its not there fault although all of this could be avoided if the customer service agent had just let me have the tickets delivered to the work address. Finally I got hold of a manager at Expedia (Kristin at 314-436-6000 extn 11221) and she told me that I had to file a lost ticket claim and that I would have to purchase 2 new tickets to Kansas and then would get a refund 90 days after the date of travel which is totally rediculous. I would expect to get better service after giving this company over $4,000 dollars of business. After talking to Kirstin a few times I was assured that she would talk to higher authorities and have new tickets issued to me without delay. I have still not heard from her and i don't think that I will. All i want is my tickets to go for my wedding. I was very excited about finding this travel site and now am very dissapointed and don't expect to use it again and will not recommend it to anyone else. Here's what you can do to help: I would like my tickets for the wedding (to Kansas) within the next 2 days, I will look into legal action very soon. I'm an occasional customer of your company. Usually, I spend about $4000.00 when I book through your service.The main reason I choose to do business with you is because you have a great reputation with my family and friends. My overall experiences with you have left me extremely unhappy. In the future, I probably won't do business with you. Also, I probably will cross you off the list of companies I will recommend to others. I hope you move quickly with improvements. I might even pay more for the improvements because it would increase my satisfaction. I'm confident you'll address my complaint quickly. I look forward to hearing from you soon. Thanks. From:

Pankaj S.

Woodside, NY