Internet Service Providers (ISP's) - AT&T @Home broadband, Atlanta area : multiple problems, multiple service calls

: AT&T Broadband

AT&T @ Home

From: Shari Dix Email User

Date: Wednesday, June 27, 2001 01:05 PM Sent To: Email User 6/27/2001 1:04:21 PM My husband and I recently moved from Kansas City to the Atlanta area. Prior to our move, we arranged for our cable and high speed internet to be installed by AT&T Broadband. It was scheduled for June 11, 2001 On that day, the techs arrived and installed the cable, but not to our specifications. He hooked the box up and left it laying in the middle of our living room floor. He informed us that we would need to rearrange our living room or install the cable ourselves. Furthermore, he did not install the internet even though it was on the work order. He was not aware if anyone else would arrive to do the installation. No one ever did. My husband called and complained to their Customer Care reps. They credited $40.00 to our account and scheduled another appointment for our cable to be installed properly AND the installation for the internet on the 18th of June. The techs arrived on the 18th. They did reinstall the cable as we had specified, but still did not install the internet. I explained the importance that it be installed that day. The tech called in to his supervisor and still was not aware if someone else would arrive to install the internet. Again, no one showed. We called and complained once again. $20.00 was credited to our account and ANOTHER appointment was scheduled to install the high speed internet for June 20th. On June 20th, no one bothered to show or call. I tried to contact a rep and to finally get a tech out the same day to install the internet. I was on hold, transferred, given incorrect #'s to call and disconnected numerous times. I spent a total of a solid 7 hours on the phone that day with no results. I had asked to speak with a supervisor on numerous occasions and was denied by all of the reps except for one. She connected me with a supervisor that reschedule the appointment for the middle of July and sent in an e-mail to someone requesting that it be scheduled sooner. Since that time I have sent e-mails to the corporate office explaining the HELL we have been through and requesting that a sooner time be scheduled for the installation. We have been denied this and they have stated they have no way of scheduling anything sooner. We have internet accounts that we pay for monthly that we have no access to without the high speed internet. It has been difficult for me to find employment without it. We have had to resort to dial-up until we can get the installation. I am afraid that no one will show for this coming installation or it will not be done properly. I have tried to find other high speed internet resources with no success. I do NOT want to deal with AT&T Broadband any longer due to the duress we have suffered, the hostile service reps and the horrible service. However I feel my back is against the wall and there is no one else I can turn to for help. My husband and I NEEDED high speed internet 2 weeks ago and I do not think we will be able to survive until July. I would like assistance from any of the board members to find an attorney so we can sue this company for money we have lost and mental duress we have suffered. I would also like to know who we can report this company to so they can not do this to anymore people. Thanks for all the help!