Electronics, Televisions - RCA 36" TV : problem with new TV

Complaints.com received the following e-message on June 24, 2001:

From: Dave Wylie [Email User]

RCA 36" TV problem June 24, 2001 Please forward to: Jim Merer, Wayne Elliott and any other concerned RCA or Thomson employee. Dear Sirs: Per instructions from Wayne Elliott in his letter dated May 7, 2001 I had Consolidated Electronics, 919-851-5152, Raleigh, NC; pick up my TV and they kept it for a week. They were enable to fix the set and it STILL FAILS with the interference vertical bar. I am at a loss as to what to do but I want this problem resolved or this set replaced. I have been VERY patient with RCA in but now some closure to this matter is needed. Please contact me ASAP. Dave Wylie

919-850-3540 (work)

919-467-9818 (home)

April 10, 2001 Mr. Jim Meyer

Executive Vice President

Thompson Electronics

317-415-2625 (fax)

Dear Sir: I had Consumer Electronics Service, 919-469-9247, come out to look at my RCA 36" TV. The tech refused to look at the TV because I said that I would not pay a service call charge as the problem has been on the TV since I purchased the unit. I need some help to try and get this problem resolved. I have called Ivan Maples , 317-415-3024 who suggested that I get Consumer Electronics to look at the set on 12-18-00. I called Consumer Electronics 3 times and they finally sent someone out on Monday. I have also called Ivan two more times but got his voice mail. If you are unable to assist me in this matter can you please get me in contact with someone that can? Dave Wylie

1204 Wicklow Drive

Cary, NC 27511

919-467-9818 (home)

919-850-3540 (work)

Email User

April 5, 2001 Mr. Jim Meyer

Executive Vice President

Thompson Electronics

317-415-2625 (fax)

Dear Sir: I have had a problem with the new RCA 36" TV, model # F36705, since I received it. I will attach a description of what I think the problem is and I believe that RCA must have heard of or seen this problem on other TVs. The problem is only there for 24 to 30 hours after the AC power has been restored to the TV and is very frustrating. I am having a local rep come out Monday April 9 to look at the TV, Consumer Electronics of Cary, NC 27511, 919-469-9247 and will keep you posted of the results. The only way I will be satisfied is when the TV is fixed and/or replaced. Thanks in advance for your time and consideration.

Dave Wylie

1204 Wicklow Drive

Cary, NC 27511

919-467-9818 (home)

919-850-3540 (work)

November 1, 2000 Mr. Jim Meyer

Executive Vice President

Thompson Electronics

317-415-2625 (fax)

Dear Sir: I have a 14 year old RCA TV which I have had absolutely no problems with. I need a new TV so naturally I want to purchase another RCA model. This is when my troubles start. I logged onto the RCA.COM web site and attempted to order a 36" TV model # F36705 for $999.00. I got an error message back for this transaction but OK I will just call the listed 800 # and order the TV. I called and placed my order and was assured that the TV would arrive within 3 to 5 business days and that I would receive an e-mail message confirming the order. When I did not receive the e-mail message I called the 800 # again and went through the process of ordering the TV again. This time I got the e-mail message which had an order # of 70272295 and a ship date of 10/25. I called to check on the progress of the shipment, remember that each time you call you are put on hold for long periods of time, and was told that someone would call me back after they had the information. No one called as promised. I again called for information and again put on hold. I was assured, by Nathan, that I would be called back within 10 minutes. Again no one called. I called back and again I was put on hold. I was finally connected to a Ms Kausha Ross in the claims department who said she would try and find out where my TV is. This has been a very frustrating experience for me and I thought that RCA was a reputable company with quality service. I do not believe that this is a good way to run a business and your customers will go elsewhere if they are treated in this manner. I suggest that you try and order a TV through the methods that I have used and see if you don't have problems. You will loose a lot of sales if the web site does not function correctly. Thanks in advance for your time and consideration. Please help find the TV I ordered and paid for. Dave Wylie

Cary, NC 27511

Email User