Stores, Home Improvement - Home Depot : Pergo Presto flooring

Complaints.com received the following e-message on June 21, 2001:

From: Email User

Home Depo in PERGOtory

A Purchase from "Home Depot" landed me in "PERGO"tory

On March 9,2001, I purchased what I believed to be Pergo Presto flooring.

During installation, more than 25% of the total product was found to be

defective. Neither, Home Depot nor Pergo will honor the warranty or make

right this disaster. I have spent more hours and monies than I care to even

admit, gaining no ground, (or floor) Accomplishing NOTHING!!! Shocked... I

realized all my hopeful efforts were more like useless dead ends! To no avail.

I kept trying and believing that my efforts would soon resolve this matter,

NOT EVEN. Just more wasted energies!! Its now June, 2001. I have a huge

mess, lots of inferior product, and a loan to pay off, ...still, NO FLOORS!

This is a nightmare..…

This deceptive cycle has coast others, and myself in more ways than cash.

Doesn't this warrant some sort of Investigation?!!... Lawsuit, Or Something?

I'm in need and interested in pursuing this matter. Apparently many others

have had similar dealings and problems with both, Home Depot and Pergo. They

sure do not look anything like the image they portray... Home Depot's

web page is claiming."They go the extra mile for you-" and have in place

policies that read.... "No Hassle Return Policy" & " Home Depot stands behind

every product we sell. If for any reason you're not 100% satisfied with any

purchase, return it for a full refund or exchange ,No questions asked." This

has NOT been my experience in fact quite the opposite!. They mention:

"Opening a new store every 43 hours. " Beware... CUZ they are the "WORLD'S

LARGEST HOME IMPROVEMENT RETAILER celebrating its 1,200TH -STORE MILESTONE"

the day this fiasco fades far from my memory I'll celebrate. Please share

with me any similar incidents.

Stuck without flooring in

PERGOtory,

nj