Appliances, Frigidaire Professional Series 30' Gas Range : grids spread apart, creating unsafe cooking environment

Complaints.com received the following e-message on June 18, 2001:

From: Debbie Salih [Email User]

Sent To: Email User

Frigidaire Professional Series 30' Gas Range Model FGF379WJCB Problem: Grids on the gas range spread apart causing pots to slid off

the stove or tilt over, thus creating an unsafe cooking environment. I

had two close encounters where I was nearly scald by hot grease and hot

food. This stove is unsafe and can cause injury.

I have reported this several times to electrolux and the designated service provider:

Geirge;s TV & Appliance, Waverly Iowa, 319 352-4008, 217 Breemer Ave.

In addition, I have also stated that I can not use this stove safely,

therefore I do not have a stove to cook on since last month (I'm not

taking anymore chances). I am shocked that the testing of this appliance

did not suggest or indicate that the grids were unsafe, by spreading

apart and may contribute to unsafe cooking conditions! I have spoken to several of your representatives, who do not seem to

grasp the seriousness of this situation and have not made quick steps to

provide me with a safe cooking stove. They seem to be concerned more

with the process and not my safety. The fact that I can not use the

stove safely leaves me without a means of cooking. I do not not want to

risk injury while your representatives mull over the process. It is

appalling to know that if there is an issue or an perceived issue of

safety, that the consumer's well being is not at the forefront. Must I

be burned or scaled severely before your company deem this a serious

enough issue? As part of the ongoing process, today I received yet more grates/grills

that do not fit the stove, but more importantly, I'm expected to expose

myself yet again to an unsafe cooking unit/environment to satisfy your

"reps" that this unit is really unsafe! This is outrageous and shows

little concern for my safety. This product may cause harm to me and or

my family with continued use. debbie salih cc: cpsc

Comment On This

I also have safety concerns with my Frigidaire Professional Series range, ceramic top.

Here is the letter I sent several times with no response to date:

I have contacted by emails customer service of Electrolux Major Appliances several times, but never receive a response. It was regarding 2 safety concerns I have with my Frigidaire Professional Series range.

The cooktop was bought for 2300.00$ in 2004. My first concern is with the Stainless Steel panel of the door. At two different occasions, someone injured himself with a deep cut made with the very sharp edges of the panel. These deep cuts occured to one adult, and my 11 months old baby. It took between 15-30 minutes of constant pressure on the cut to stop the bleeding. My baby bled ON/OFF for 3 days since the cut kept re-opening everytime he would play/crawl on his hands.

My second safety concern is with the oven racks. Their size seems too narrow for the oven, and can easily move from left to right. The gap is so big, that it gets to the point where it barely holds on the rail of the oven wall. All 3 racks have the same problem.

As I was putting a very hot and heavy Le Creuset cast iron pot on the oven, the pot crashed down as the oven rack dropped down on one side. I was lucky the content stayed inside the pot and I did not burn myself seriously. It could have been so dangerous.

This is totally unnacceptable. I am scared to death now to use my oven.

I don't know if there has been recalls regarding these issues. However, I hope someone will contact me in order to correct the situation.

These are serious problems that I would have never expect to encounter for a 2300$ electric range.

Best Regards

Christine

Quebec Canada