Appliances, White Westinghouse pilotless gas range : impossible to get top units off, trouble with customer service

Complaints.com received the following e-message on June 17, 2001:

From: JSchulman [Email User]

white-westinghouse gas ranges

I'd like to post 2 complaints about my White Westinghouse pilotless gas

range: 1. After only a few years of use and cleaning, it is almost impossible

to get the top units to go on. The spark goes, but the gas is not

getting through, or something. I've gone around poking pins through all

the little spaces, as recommended in my manual, but to no effect (and

what a drag, when you add that to the rest of the time necessary to

clean a stovetop). 2. When I went online to contact the company, the only website called

whitewestinghouse.com is ENTIRELY in a foreign language, so I couldn't

e-mail any customer service department for tips on how to make the stove

continue working. Thanks for having this site available! Virginia Schulman

Email User