Company: Electronics, TV - wall mount television bracket - UNI-LOK 21/100 : unstable mounting result

Category: Other

Complaints.com received the following e-message on June 9, 2001:

From: margie [COMPLAINTS.COM_FORM_MAIL_29617#]

HAROPA PRODUCTS UNI-LOK 21/100 WALL MOUNT WE PURCHASED THE HAROPA PRODUCTS UNI-LOK 21/100 WALL MOUNT TELEVISION BRACKET WHICH WAS DELIVERED ON JUNE 8, 2001. THE INSTRUCTIONS TELL US TO TIGHTEN THE THE LOK KNOB SECURELY IN STEP 4 OF THE INSTRUCTIONS. THE BOLT THAT GOES THROUGH THE WALL MOUNT ARM AND HOLDS THE TRAY THAT THE TV SITS ON IS TOO LONG. I HAD TO USE SIX WASHERS ON THE BOTTOM OF THE BOLT BETWEEN THE LOCK KNOB AND THE UNDERSIDE OF THE TRAY TO GET IT TIGHTEN PROPERLY.

HOWEVER, THIS APPEARS TO BE A RATHER UNSTABLE MOUNTING PROCESS. IT WOULD HELP A LOT IF YOU WOULD SEND A NEW BOLT THAT IS ABOUT ONE HALF INCH SHORTER THAN THE ONE SUPPLIED WITH THE BRACKET. I AM NOT REAL COMFORTABLE THAT THE TV IS GOING TO STAY ON THE TRAY AS IT SHOULD.

THE ITEM NUMBER FROM THE IMPROVEMENTS ORDER FORM IS 138040. DESCRIPTION IS TV PLATFORM - LG/BLK. THE ORIGINAL ORDER WAS PLACED THROUGH THE SKYMALL CATALOGUE.

IF NEED BE I WILL RETURN THE ENTRIRE PRODUCT BUT WITH A SHORT ANCHOR BOLT I THINK THE PRODUCT WILL FUNCTION AS INTENDED.

SINCERLEY

ROBERT E VAUGHAN

E-MAIL : COMPLAINTS.COM_FORM_MAIL_67058#

DATETIME PHONE: (208)665-9910

ACCT NO. 108950320 WITH IMPROVEMENTS

ORDER NO: S74049210101