Rogers Cable - over one month and still haven't been able to solve poor reception problems

# 18 for July 16, 2003

Complaints.com received the following on July 15, 2003:

From:

RE: Rogers Cable - over one month and still haven't been able to solve poor reception problems

I find Rogers service to be responsive yet useless. It's been over a month and they haven't been able to solve my poor reception problems. They don't followup like they promise, they don't do what they promise, and they don't treat complaints seriously. A summary of my communique with them is attached below:

*****

Thank you for taking the time to write to Rogers Cable Inc. We appreciate this opportunity to respond to your inquiry. We regret the recent reception problems you encountered with your cable service. A Technical Service Consultant will be contacting you shortly to perform diagnostics in order to assist you in resolving this issue. If they do not reach you while you are at home or if you would like to contact them directly please call 1-888-764-3771 24-hours. Thank you for using Rogers Cable. We value your business. For future reference with respect to this e-mail, please quote

reference

number xxxxx. Regards,

Darlene P.

Rogers Online Customer Care

http://www.rogers.com Original Message Follows:

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*** Rogers Cable Network Feedback ***

5. Province/Territory --> ON 6. Problem Date --> Jun 2, 2003 7. Type of Inquiry --> Poor reception 8. Comments --> July 9, 2003

Hi, I first called in to report poor reception problems in early June. Since then I have had your technicians visit twice. They have checked the signal quality and found it to be fine, yet reception remains poor.

They also instructed me to use the VCR tuner to make sure that something wasn't wrong with my TV and to rule out fault with the TV tuner. I have done so and reception remains poor whether I use the TV or VCR tuner. There

are times when reception is relatively better, but for the most part it remains poor and gets worse at night. The technicians mentioned that they would put in a request for someone to check a central location for fault in my apartment building. I'm not sure whether this has happened yet or not. While I appreciate your efforts in trying to diagnose this problem, to date I continue to receive poor reception since early June. I would appreciate a final and thorough diagnosis, and the problem fixed as soon as possible. Thanks.