Dell Computer - Preferred Account Customer - paid off account in full - thought was owed refund, but was actually charged more - owed more interest charges

# 1 for July 13, 2003

Complaints.com received the following on July 12, 2003:

From:

RE: Dell Computer - Preferred Account Customer - paid off account in full - thought was owed refund, but was actually charged more - owed more interest charges

I purchased a computer system for our family.I DEEPLY REGRET ever purchasing anything from this company.

Their interest rates are unbelievable unless you have impeccable and spotless credit. I just paid my "SUPPOSED" balance in full including interest to date.After they received my payment by phone, they informed me my account had a zero balance two days later.In fact they told me I was due a refund of $34.00.

That was two weeks ago.I closed the account promptly after confirming they credited my account as "PAID IN FULL". That was almost two weeks ago.I just received a statement showing I owed them $15.00 in interest accrued,and I was not receiving a credit refund as they previously told me.

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