StoresOnline - unhappy with services purchased

# 15 for July 11, 2003

December 14, 2006 - Business Reply:

StoresOnline is committed to customer satisfaction and is constantly improving its products and services. StoresOnline is eager to satisfy its customers by fixing problems and overcoming misunderstandings. If StoresOnline has problems with its software or its services, then a detailed complaint about what is wrong is necessary for StoresOnline to remedy the situation. General postings made about StoresOnline’s products or services are often unclear as to what consumers want StoresOnline to do. StoresOnline’s products are constantly improved when customers identify specific glitches in the software or shortfalls in its services. Indeed, the latest version of StoresOnline software, introduced earlier this year, is a result of detailed and clear feedback from StoresOnline customers. We urge you to contact StoresOnline and identify your concerns. Please provide your full name, address, telephone number, and StoresOnline product license numbers. StoresOnline will respond to your email and will find a resolution to your questions and concerns. Other useful information about StoresOnline can be found at its website at www.storesonline.com. StoresOnline provides small business owners and entrepreneurs with eServices to help their customers successfully market their products and services. Whether a company wants to extend an existing business to the Internet, or launch the next big idea, StoresOnline's eServices are there to help each step of the way. From education, to training, to eCommerce-enabled websites, StoresOnline seeks to be the best in the business. StoresOnline's software platform has continuously developed over the past decade, evolving to fit the needs of the dynamic, global economy. Today, the development platform (StoresOnline Pro) sets the precedent as small business owners and entrepreneurs offer their products and services to the world. You should not only consider what StoresOnline is claiming about its commitment to customer satisfaction. Consider the recent report written by Ed Magedson, founder of RipoffReport.com, detailed below. Please visit www.ripoffreport.com to confirm this report. Through exhaustive research in conjunction with RipOffReport, StoresOnline found that only 12% of complaints filed on that website were true StoresOnline customers.

Complaints.com received the following on July 10, 2003:

From: Scott L /* */

RE: StoresOnline - unhappy with services purchased

My wife and I attended a one-day workshop/sales seminar presented by StoresOnline. Our dispute is about the verbal statements made at that seminar and later found to be either false or grossly overstated. I signed a contract, which clearly has written, “all sales are final”. That statement cannot be disputed unless there was either fraud or the sales representative made unintentional misrepresentation of certain key elements, about the program being offered, during the presentation. The presenter indicated that not only would StoresOnline build the web site, as agreed to in the contract and initially post with the search engines, but also they would also re-submit to the search as engines periodically in order to maintain a high ranking as a part of our monthly maintenance fee. A high ranking would help facilitate driving traffic to the web site, which is needed to have a profitable business, as I am you are well aware. The presenter guaranteed that StoresOnline would design the web site, according to the client’s requirements with submission of the content and product images. However, when we read the details at home, there were lots of limitations for the content submission. Especially the size of the images. Otherwise, StoresOnline would charge extra image editing fees. To avoid the extra charges, the client has do all the work. My wife is a web designer and she knows what was promised but later found was not revealed (in detail) at the workshop. Like most people at the seminar, we would be new to E-Commerce and again the presenter gave us assurances that there was to be certain level of hand holding in the beginning or educational coaching to help get us up to speed. We did receive a call in the days following the seminar but not from StoresOnline. It was a third party named Professional Management Institute (PMI). Yes, there would be coaching but not without additional expense out of our pocket. That expense was not revealed at workshop. I would not recommend this company to anyone comptemplating doing business with it. We are currently pursuing getting our investment refunded. If you have had similar experiences then I would encourage you to fight for your rights.