Radio Shack, Fresh Meadows, Queens County, NY - unable to return remote control that couldn't get to work with RCA television

# 14 for July 11, 2003

Complaints.com received the following on July 10, 2003:

From:

RE: Radio Shack, Fresh Meadows, Queens County, NY - unable to return remote control that couldn't get to work with RCA television

Fresh Meadows is in Queens County, New York. It is located on the Horace Harding Expressway, service road of the Long Island Expressway. Specific number of address I do not know but I am sure you will not have any trouble finding it with that information. Thank you.

I recently purchased a remote control for my RCA television at Radio Shack, the salesman said it was already programmed for my TV. When I tried to access my TV stations I could not, so I tried the directions on the manual.

There were about 15-20 codes, so I conveniently wrote them down next to the instructions rather than keep flipping a page. I did this thinking I would find the code and that would be that.

Needless to say, none of the codes worked, so I tried to return the remote control. Your store in Fresh Meadows, where I purchased the remote would not take the merchandise back as I had written the codes in the manual. I believe this to be poor business policy, what if the remote was sent without a manual?

Would they have not had to send for one or return the remote? I do not understand this type of business dealing, I must say I was treated very shabbily by their not returning my money for the purchase.