bn.com - paid for book not yet received

Posted on Saturday, July 12th, 2003 at 12:00am CDT by 17ccf48e

Company: bn.com - paid for book not yet received

Category: Other

# 1 for July 11, 2003

Complaints.com received the following on July 10, 2003:

From:

RE: bn.com - paid for book not yet received

Hi: I live in Hong Kong. I order a book from bn.com on 2-June-2003 & paid thru credit card. They said the book would received within 7-21 business day. Today (10-July-2003) already 25 business days but nothing received at all...I sent several e-mail to the CS of bn.com but they just fool me around...So, What I can do now??? Thanks a lot WK Wong Below is the e-mail to/from bn.com Charita : Order #BN47848112 Would you pls kindly reply my question---I till receive nothing on today (10- July-2003)from the above order. Could you pls check out where my book gone??? BTW, if it is till inside the warehouse of your company, may I cancel my

purchase order???( credit back to my credit card)

This purchase experience form bn.com became one of my nightmare... This is the

third letters to your side about the enquiry of this order but till no one

reply me at all... Thanks a lot WK Wong

>

> ???:

> ??: 2003/07/05 ??? ?? 05:23:34 GMT+08:00

> ???: service

> ??: ??? Re: ?^???G Your Barnes & Noble.com Order #BN47848112

(KMM11383064V74880L0KM)

>

> C S of barnesandnoble.com:

>

> Hi, my item left your warehouse tills now aleardy 23 business days,

> but I

haven't receive it(#BN47848112)...

> Could you pls check out what going wrong??? (My credit card bill

> already

received & paid but your item till not receive!!!)

>

> Regards

>

> WK Wong

> >

> > ???: service

> > ??: 2003/06/25 ??? ?? 01:26:53 GMT+08:00

> > ???:

> > ??: Re: ?^???G Your Barnes & Noble.com Order #BN47848112

(KMM11383064V74880L0KM)

> >

> > Dear W.K Wong,

> >

> > Thank you for your inquiry regarding order #47848112.

> >

> > We have looked into the status of your order #47848112. Your order

> > was shipped from our warehouse on June 4, 2003 via Broker's

> > Worldwide Air Mail. We expect delivery of your package will be made

> > by July 10, 2003. The average time required for packages mailed by

> > this method to reach their destination is approximately 7 to 21

> > business days. After that time interval, delivery is made by the

> > local postal system of the destination country.

> >

> > If your order has not arrived within 25 business days of the

> > shipping date, please contact us.

> >

> > Visit www.bn.com and click on the options that

> > appear in the upper right-hand corner to view information about your

> > order.

> >

> > We look forward to your next visit.

> >

> >

> > Sincerely,

> >

> > Charita

> > Customer Service Representative

> > Barnes & Noble.com

> >

> >

> > You can now use Gift Cards purchased in Barnes & Noble stores to buy

> > any product at Barnes & Noble.com. See

> > for more details.

> >

> > Original Message Follows:

> > ------------------------

> > Barnes & Noble C.S.:

> > My order had been shipped on 4-June-2003. Untill today, I still not

> > received my item.(#BN47848112) Could you please trace out where it's

> > gone now???

> > Regards

> > Wong Wai Kit 23-June-2003

> > >

> > > ???:

> > > ?'? 2003/06/04 ?'?T ?? 10:44:54 GMT+08:00

> > > ???:

> > > ??: Your Barnes & Noble.com Order #BN47848112

> > >

> > > Thank you for shopping with us.

> > >

> > > We are pleased to inform you that your order # 47848112 has

> > > shipped.

> > For your convenience, we have provided the details of your order

> > below.

> > >

> > > For assistance, please email us at COMPLAINTS.COM_FORM_MAIL_67454# or

> > > call

> > 1-800-THE-BOOK (1-800-843-2665), 7AM-11PM (ET) / 7 days a week. If

> > you

> > are contacting us from outside the United States, please call

> > 201-272-3651.

> > >

> > > We appreciate your business and look forward to you visiting us

> > > again

> > soon at .

> > >

> > > -The Booksellers at Barnes & Noble.com-

> > >

> > > *****************************************************************

> > > We want you to know that we have shipped the following: (Please be

> > > aware that your merchandise may be forwarded in multiple

> > packages since items may ship from different Barnes & Noble.com

> > locations)

> > >

> > > Bill To: W. K . Wong

> > > Ship To: W. K . Wong

> > > Company:

> > > Address: Flat J, 20 Floor ,

> > >

> > > QTY PRICE TITLE

> > > --- ------- -------

> > > 1 $47.99 Baensch/Mergus Cichlid Atlas, Vol. 1: Baensch Aqu

> > > $60.94 Credit Card

> > >

> > > -------

> > > $47.99 Net Product

> > > $0.00 GiftWrap

> > > $0.00 Tax

> > > $12.95 Shipping

> > > -------

> > > $60.94 Total Shipment

> > >

> > > Carrier: Brokers World Wide/ISAL

> > >

> > > Please note: Sales tax varies by state. See which states require

> > sales tax by clicking below.


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