Smoke Away - www.smokeawayonline.com - paid $ 169.90 - troubled attempt to cancel order when found out delivery could take up to 4 weeks

# 10 for July 10, 2003

Complaints.com received the following on July 9, 2003:

From:

RE: Smoke Away - www.smokeawayonline.com - paid $ 169.90 - troubled attempt to cancel order when found out delivery could take up to 4 weeks

I ordered the smoke away product online at smokeawayonline.com. They immmediately billed my credit card for $162.90. Then sent me an email saying that they would process my order immediately but the next sentence said to allow 4 weeks for delivery.

Not wishing to wait 4 weeks for this product I decided to call the customer service number they provide to cancel the order. When I called they said oh well...... this wasn't us you place the order with. It must be one of our resellers. They tell you they can't find your order, in my experience. Give you a long distance corporate number to call and when you call that number it says the number is no longer in service.

Called the credit card company to dispute the charges and tell them this is is possible fraud and they give me another toll free number this merchant lists with the credit card company. You call that number and end up with the same unbelievable rude customer service reps that you got from the first number who keep trying to tell you that you will have to call corporate. Again they give you a number that is disconnected.

Then I get a manager on the phone who is even ruder than the customer service reps and says well I don't know where your order is. It must be on our computer system some place but it hasn't downloaded to us. When I told her to cancel the order she says well I will fax this to corporate but she can't confirm when/if I will be receiving credit on my card or when/if I would ever receive the product I order.