Days Inn Motel - Days Inn Motel, Asheville, NC - denied the quoted rate - charged additional $ 10 per night for 3rd adult

Posted on Thursday, July 25th, 2002 at 12:00am CDT by 5ace4947

Company: Days Inn Motel

Location: ASHEVILLE, NC, US

Category: Hotels

Days Inn Motel, Asheville, NC - denied the quoted rate - charged additional $ 10 per night for 3rd adult

My family stayed the weekend of July 4 at a Days Inn in Asheville NC. My wife chose this motel because of the rates quoted. When obtaining the quote (twice), she clearly specified that there would be 3 adults and 1 child.

When we arrived, we were denied the quoted rate because it was for 2 adults and were charged an additional $10 per night for the 3rd adult. Calls to customer service were to no avail.

A letter from my wife was responded to by saying, "...we have thoroughly reviewed your concern and are taking action to prevent this type of event from happening in the future." There was no offer to refund the overcharge or to rectify the error.

James

Birmingham AL


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