Deficiency in phone service in India - faulty telephone instrument installed at residence

Complaints.com received the following consumer message update on July 15, 2002:

From:

RE: Deficiency in service due to faulty telephone instrument at my residence, phone no. 304048.

To,

Pramod Majahan,

Tele Communication Minister

New Delhi. Sub: Deficiency in service due to faulty telephone instrument at my residence, phone no. 304048.

Respected sir,

Enclosed please find herewith a copy of my complaint dt 10/7/02 to GM/BSNL/Agra, regarding deficiency in

service on the part of BSNL. The case in nutshell is that on the installation of telephone no. 304048 the telephone instrument provided

by the dept. was faulty and didn’t give efficient service.

After a hot chase at all level I personally met to GM/BSNL /Agra on 10/7/02 with the complaint who advised me to change the telephone instrument by one manufactured by reliance industry which implies that the instrument provided by the dept. is substandard and has been admitted by the GM/BSNL/Agra.

When I insisted that the change of instrument at the cost of BSNL he gave some instruction to SDO Mr. Khurana but the fault has still continued. You are therefore requested to get the case investigated as it smacks of unfair practice and get

my grievance resolved with the instruction to BSNL/Agra not to charge the rental till efficient

service is restored and refund the rentals so far paid by me. Yours faitfully

E male- Email User Devendra Awasthi

Near verma store,

J.P colony , west

Arjun

Nagar

AGRA

Complaints.com received the following consumer message on July 14, 2002:

From:

RE: Deficiency in phone service in India - faulty telephone instrument installed at residence

To,

The General Manager,

BSNL, AGRA. Sub : Deficiency in service due to faulty telephone instrument installed at my residence telephone no. 304048 . Respected Sir; The subject telephone was installed at my residence on 01/04/2001 but as the instrument was

faulty. I submitted a complain on 20/04/2001 regarding its rectification. When the repeated

complained did not yield any result. I personally contacted to SDO/tele.

Mr. Khurana who advised me that indicator of the instrument is defective and is require to be changed for which I could write to G.M . Accordingly the same was done, But still the defects is not being rectified and my telephone is in operative since 01/04/2001 to till date. During my personal chasing one commercial officer Mr. Dinesh Kumar misbehaved me and told that my complained will not be look into, hence this representation.

You are therefore requested to get my telephone rectified and ware of the rentals from the date of

installation to the date of date.

Thanking you too your disposal.

14/07/02

Your sincerely

Devendra Awasthi

Near verma store,

J.P colony , west

Arjun Nagar AGRA