uBid.com - sent completely wrong order - no help from uBid

Complaints.com received the following consumer message on July 14, 2002:

From:

RE: uBid.com - sent completely wrong order - no help from uBid

I will appreciate it if your company can help me contact ubid.com in order to resolve my complaints based on the principle of 'truth in advertising' which they have violated, and have refused to rectify. I bidded for a set of : Philippe Richard 17 pc Hard Anodized Cookware Set My account was debited as soon as the auction closed, but to my surprise, UPS delivered to me a set of 'invitations' cookware set instead.

I immediately contacted their company via email to complain about this, but one of their customer service representative named JESSICA S sent me a standard email response (copy below) stating that I will have to forfeit my shipping and handling charges which is a whooping $60.45 in order for them to rectify this error.

I wrote her back that my situation does not fall into the standard response so she should look at my issue again in order to resolve it but I have not heard back from ubid.com since last week. The last time I checked, my credit card still had a debit $79.45 Can you please intervene on my behalf because I do not want to lose my hard earned money to unscrupulous business people.

Thanks. Wonuola

---------------------------------------- ubid's winning to Wonuola message -------------------------------------- Please print and save this e-mail message for future reference, as it is your receipt. Auction information:

Your order number: B8048629

Lot number: 7536484

Auction close: 7/3/2002 8:15:00 PM, Pacific time Product information:

Description: Philippe Richard 17 pc Hard Anodized Cookware Set

Quantity: 1 of 1

Price: $19 each

Shipping, Handling and Processing: $60.45

Applicable sales tax will be added to your final invoice. -------------------------------Wonuola's first complaint to ubid ---------------------------- Dear Jessica, It seems you did not read my email message before you copied me a standard response. I have been sent an item that is different from what I bidded for. End of story. Please don't make me go to complaints.com to expose your company over this issue, because I believe that this can still be settled amicably at this point, so I suggest that you re-read my complaints below and find a solution to it. Sincerely Wonuola --------------------------Jessica S's response to

Wonuola ------------------------------ ----- Original Message -----

From:

To: "wonuola Yomi-Odedeyi"

Sent: Friday, July 12, 2002 12:34 PM

Subject: Re: Thank you for contacting uBid Customer Care

(KMM4891977V91608L0KM)

Dear Wonuola Yomi-odedeyi, Thank you for contacting uBid. We apologize for any inconvenience that you may have experienced with Order Number B8048629. Our returns policy, as detailed on the Help Pages ( ) of our website, is as follows: What is your Returns Policy?

Products sold by uBid are not returnable or replaceable. The nature of our auctions does not allow us to carry additional stock to substitute for defective or damaged products or missing parts. In the event that you receive a product that is defective or damaged or is missing parts, please read the following instructions. If your purchase has a manufacturer/vendor warranty or an extended warranty please read the first section below. If your purchase has only a uBid warranty please read the second section below. Warranty information can either be found on your invoice or on the product information page on our Website. Return Policy for Products with a Manufacturer/Vendor Warranty or Extended Warranty: If your product has a manufacturer/vendor warranty please contact the warranty provider. The warranty provider information is available on your invoice and the product information page on our Website. If you have purchased an extended warranty from us and your manufacturer or vendor warranty has expired, please contact AON Innovative services. Call (toll- free) 1-800-373-0893, between 7:00 a.m. and 11:00 p.m. Central Time, seven days a week. Please see our extended warranty pages for more information. In the event that a product needs to be returned to a vendor or manufacturer for service or warranty work, the customer is responsible for all shipping arrangements, including costs. Original shipping & handling charges are not refundable. Each vendor or manufacturer has its own policies regarding the procedure and cost of shipping returns; please contact them for details. Return Policy for Products with a uBid Warranty:

If your product has a uBid warranty please read the following return authorization procedures. No returns will be accepted without prior authorization and a uBid return merchandise authorization ("RMA") number. RMA numbers must be obtained within 7 days of receipt of the product, and the product must be received within 10 days of the RMA's issuance. RMA numbers cannot be extended or reissued. To obtain an RMA from uBid please submit your claim by filling out the appropriate template by clicking here. Original shipping & handling charges are not refundable. Customer is responsible for shipping and proof of delivery on all returns. Please retain all tracking information from the shipper until you have been credited. uBid highly recommends using a reputable carrier capable of providing proof of delivery. uBid also requires that return shipments be properly packed and fully insured. Any returns that are found to be non-defective are subject to a restocking fee of 15% and all non-product related fees (such as installation charges or special delivery instructions) are not refundable. No unauthorized returns will be accepted by uBid. All returns must be in original condition, including packaging, documentation, warranty cards, manuals and accessories. Any missing items will be subject to a replacement charge. OTH21602 If you have any further questions, please contact us from our webform with the following URL: Sincerely,

Jessica S

uBid Customer Care

uBid.com

Original Message Follows:

------------------------- ---------------------------------- Wonuola's original complaint -------------------------- Form Message Bidding Problems:

First Name: wonuola

Last Name: Yomi-Odedeyi

Email Address: Email User Helpmail Subject: Bidding/Account Helpmail Request: Bidding Problems

Login: wonuola

Order Number:

Lot Number: Lot #:7536484

Message: Your Bid Info:

Bid Placed: 7/3/02 12:28:14 PM, for:

Lot #:7536484

Description: Philippe Richard 17 pc Hard Anodized Cookware Set Quantity:1 of 1 Bid Price: $19.00 Auction Closes: 7/3/02 8:15:00 PM Pacific time I bidded for the above item on your site but to my surprise, I received an INVITATIONS cookware set instead. This is a clear breach of contract and I will like to know what your company is going to do about it because I should not be made to pay for an item that I did not order.