Mr. Rooter Plumbing, Ventura CA - damaged patio awning pole - haven't received reimbursement check

Complaints.com received the following consumer message on July 10, 2002:

From:

RE: Mr. Rooter Plumbing, Ventura CA - damaged patio awning pole - haven't received reimbursement check

Re: On March 20th Mr. Rooter Plumbing (project supervisor Jeff Fennel) dug up my yard to replace a sewer line. That day they crumpled one of the poles that holds up my patio awning.

I have spoken to Jeff Fennel several times and also to Todd Lehr (manager). Both have denied that they damaged the pole, but have agreed to pay the $75 replacement cost. Jeff and Todd have told me that I would have the check by Friday---Well it hasn't arrived any Friday since I pointed out this problem in March.

Soooooooooo, when you're looking for a plumber-- keep my experience in mind. Paul Mason