Blockbuster Video Store, Hartland, MI - trouble renting video - experienced rude sevice

Complaints.com received the following consumer message on July 9, 2002:

From:

RE: Blockbuster Video Store, Hartland, MI - trouble renting video - experienced rude sevice

Blockbuster Movie Store in Hartland, Mi. has extremely poor customer service.

While looking for a movie the other day my boyfirend who lives 1 hour away from Hartland and I went to check out a movie when they informed us that we had to have the main card holder transfer the account, we didn't wannt to transfer, just to rent....

then when I called to complain the yelled at me and told me they didn't care about my complaint they were just following the rules...Rude Service....

Blockbuster Hartland.

Comment On This

just to clarify that the name of the extremely rude "manager" at blockbuster in Hartland is MITCH-not Eric. Mitch has absolutely NO people skills or any idea of how to handle customer complaints (1st, at least LISTEN to the customer, 2ndly, do whatever is possible to please them, 3rdly, if you can't help them, transfer them or give them a phone # of who can, and 4thly, don't EVER, EVER, EVER, tell a paying customer to "shut up" when the customer has not used profanity or threatened you in any way). just some hints in case Mitch still has his job (hopefully not).

Comment On This

i also experienced EXTREMELY rude customer service. when i called to ask about an "overdue" movie on our account, eric (i think his name is) the "manager" (yeah, right!) actually said, "i don't care..." and told me to "shut up" before hanging up on me. he refused to give me his last name or let me speak to his supervisor (because he was the supervisor). very, very rude!!!