Furniture, Lazy Boy poor quality loveseat purchased from Sofa Showcase

Complaints.com received the following e-message on July 5, 2001:

From:

RE: sofa showcase ON OCT. 28, 2000 I PURCHASED A SOFA/BED AND LOVESEAT FROM SOFA SHOWCASE. I

TOLD SALESMAN THAT I NEEDED A DURABLE COUCH AND THAT I HAD THREE CHILDREN. HE

ASSURED ME THAT LAZYBOY WAS THE WAY TO GO, KNOWING THAT BRAND NAME I WENT

WITH IT. FURNITURE WAS DELIVERED ON DECEMBER 7, 2000. AFTER THREE WEEKS

FABRIC BEGAN TO SHOW SIGNS OF WEAR AND COUSHINS BEGAN TO FLATTEN. AFTER

SEVERAL TELEPHONE CALLS A SERVICE TECH WAS SENT TO MY HOUSE, HE NOTED MY

COMPLAINT AND SOFA SHOWCASE AGREED TO REPLACE COUSHINS ONLY,AND THAT THEY

WERE DOING ME A FAVOR.

THEY WOULD NOT REPLACE THE FABRIC ON THE REST OF

COUCHES OR REPLACE COUCH. SO I RECIEVED NEW COUSHINS, AND AGAIN AFTER A FEW

WEEKS THEY BEGAN TO SHOW SIGNS OF WEAR. AGAIN I COMPLAINED. THE SERVECE TECH

RESPONDED AND PREPAIRED A REPORT THAT WEAR IS NORMAL AND THAT I HAVE AN

ACTIVE FAMILY! CUSTOMER SERVICE WOULD NO LONGER HELP ME. I THEN REALIZED THAT

SOFA AHOWCASE HAD NOT DELIVERED A LAZYBOY IT WAS A ENGLAND CORSAIR COUCH, I

COMPLAINED AND THEY SAID IT IS THE SAME THING AS LAZYBOY SO I CONTACTED

LAZYBOY, THEY SAID I WAS MISLED BY SALESMAN AND THAT LAZYBOY MANUFACTURES

ENGLAND CORSAIR.

I THINK WE KNOW WHY LAZYBOY DOESN'T PUT THERE NAME ON IT,

BECAUSE IT IS A CHEAP COPY!! MY RECIEPT SAYS E/C LAZYBOY ON IT THEY NEGLECTED

TO TELL ME WHAT E/C STOOD FOR.THEIR INTREST FREE FOR ONE YEAR PROGRAM IS

NOTHING MORE THAN A CREDIT CARD THAT THEY SIGN YOU UP FOR. THE CREDIT CARD

COMPANY IS IN CAHOOTZ WITH SOFA SHOWCASE, THEY WOULD NOT HELP ME WITH PROBLEM

BECAUSE SOFA SHOWCASE TOLD THEM WEAR IS NORMAL AND ENGLAND CORSAIR IS

LAZYBOY, THEY DID NOT CHECH THEY JUST TOOK THEIR WORD FOR IT!!! I REFUSE TO

PAY FOR THIS MERCHANDICE AND WILL PROBABLY WIND UP IN COURT OR RUIN MY TRIPLE

A CREDIT

Comment On This

I had the same problem with lazy boy, they would only replace the coushins and the same thing happened again, they replaced a second time and again the same thing. Lazy boy is crap will not buy their furniture again.....