Online Businesses, Netflix.com customer service won't issue credit due

Complaints.com received the following e-message on July 27, 2001:

From:

Sent To: Email User; Email User; Email User; Email User; Email User; Email User; Email User; Email User; Email User; Email User; Email User; Email User; Email User

RE: NetFlix.com Customer Service What do you mean you can't issue a full refund for an account set up fee.

Your internet ad said free for 2 weeks in big letters but now you are

talking about a set up fee. Upon noticing that I signed up for a rental service instead of a purchase

service- I immediately (within 1 minute of signing up) went to the cancel

the account online as directed. Once at the cancellation page I was

instructed to call to cancel. I have no interest in calling you to be

talked out of canceling this non-account - online means online. If a bill appears under my account - I will have my credit card company

withhold payment. I am contacting my attorney to look into your business

practices. I am contacting Yahoo and notify them of your company's deceptive

practices. Yes I made a mistake but I'll be damned if I'm going to pay for a

service I never used and never wanted in the first place. As a manager of a

large data center in Dallas I will spreading the word about your company's

practices. Again I repeat I will not be calling you. You have my online

request to cancel this bogus free subscription. Either cancel it and do not

attempt to charge me or it will be the most expensive subscription you will

ever have ever attempted to collect. Jack E. Schiraldi

-----Original Message-----

From: NetFlix.com Customer Service [mailto:Email User]

Sent: Friday, July 27, 2001 8:23 PM

To: Email User

Subject: Re: I have a different question (KMM5773740C0KM)

Hello Jack, Thanks for your message. We cannot issue a full refund for the account as there is an account set

up fee. If you would still like me to cancel your account, let me know. Otherwise, feel free to rent as many DVDs as you like. To rent a movie, browse around NetFlix.com and click "Rent". This title

will then be added to your Rental Queue. Titles will automatically ship

from your rental Queue when available. Your Rental Queue consists of two sections. The first section, "Movies

You Have Out" lists the DVDs that you currently have at home (or are in

the mail to you). The second section "Movies in Your Rental Queue" is

the list of DVDs that you have indicated you want shipped to you

sometime in the future. To change the order of the titles in your Queue, change the numbers in

the left column, and click "Update Your Queue" located at the bottom of

the page. To remove a movie from your Rental Queue, check the "Remove"

box to the right of the movie, and click "Update Your Queue." Please do not hesitate to contact us if you have any further questions

or concerns. Thanks,

Jeff

NetFlix.com

Customer Service ------------------------------

How good was our answer?

Great? then click here->

http://netflix.com/cs_survey.asp?mid=5771940&cr=1

OK? then click here->

http://netflix.com/cs_survey.asp?mid=5771940&cr=2

Poor? then click here->

http://netflix.com/cs_survey.asp?mid=5771940&cr=3 To view the terms of your Unlimited Rental Service Subscription please

click on the following Link;

http://www.netflix.com/marquee_quickterms.asp? Original Message Follows:

------------------------- I came to this site and thought it was a purchase club not a rental club

(my fault). Since I have no interest in renting I went to immediately

cancel the account and low and behold you want me to call someone. I

have no interest in talking with any one. The reason for online is so I

don't have to use a phone. If my account is not canceled and I receive a

billing on this I will pursue legal action. Cancel this account

immediately.

.