Money, Charge Cards - American Express Membership Rewards

Complaints.com received the following e-message on July 27, 2001:

From:

RE: AMX Membership Rewards On June 3, 2001 I ordered a Jeep Comanche Special

Edition, RY114 bicycle that was listed in the

Membership Rewards catalog. When I placed the order I

was told it would take approximately 15 business days

from the following Wednesday, June 6th. I spoke with Raphael on June 27th or 28th to find out

why it had not been delivered. He told me that they

would trace it but it would take 3 to 5 business days.

I gave him my telephone number and he said that

someone would give me a call. I never received that

call. I was concerned that it might be delivered while we

were out of town so I spoke with another customer

service representative the first week of July. She

then told me that it takes 6 to 8 weeks and would

probably not be delivered until the 3rd or 4th week of

July. On July 16 I checked my voice mail messages and

someone called from the Membership Rewards department

saying that my points had been returned to the

account. No further explanation. I immediately

called and spoke with another rep who said she had no

information except that Federal Express had returned

it. She gave me a tracking number and told me to call

FedEx. I called and found out that they delivered it

to someone else’s home and they refused it. They

delivered the bike to Long Island, NY on June 19,

2001!!! I was so upset, not because they delivered it to the

wrong address, I understand that mistakes happen. I

am upset because AMX wasted my time in having to make

phone calls, being placed on hold, and given erroneous

information. I talked with Samantha Sturgess, #70077 on July 16th

and reordered the bike. That process took about 25

minutes because I asked to speak with a supervisor.

Since I had to wait so long and had been

inconvenienced, I requested that she expedite the

delivery. She told me that the manufacturer will not

under any circumstances deliver it any earlier! This

is astounding! Julie Ramsey