Telephone Service, Mc Leod USA trouble fixing phone outage

Complaints.com received the following e-message on July 19, 2001:

From:

RE: Mc Leod USA Telephone Service

I have been without telephone service (630-778-7305) since 6-29-01. I have

been trying to reach someone at Mc Leod since 6-29-01 and finally on 7-11-01

was able to get through to a representative of Mc Leod and notify them of my

phone outage. On 7-13-01 Ameritech advised me that their line to my phone

was in service (I guess Mc Leod rents lines from Ameritech??). My phone was

still not working and is not in service. I called Mc Leod on 7-16-01 and

spoke with a representative who advised me that they needed to get in

contact with one of their repair representatives and would call me back, to

date no one has called me back and I still have no phone service. I called

Ameritech to have my phone service changed back to Ameritech and they

advised it would take about 6 - 8 weeks to turnover because that is how long

it will take them to get Mc Leod to respond. I have lost approximately

$700.00 in business per week because of this outage (this is the third

outage I have experienced since using Mc Leod). I want my service back up

and to be reimbursed for my lost business in full!!!!! Also, I am writing letters to all the executives at Mc Leod in regards to

this issue and I also emailed Channel 5 Consumer Target Report in regards to

the above problem. Someone needs to respond immediately with no

excuses!!!!!!! McLeodUSA

6400 C Street SW

P.O. Box 3177

Cedar Rapids, IA 52406-3177

800-896-8330

319-364-0000

Disappointed Customer Judith A. Galvan

Naperville, IL 60540 Email: Email User