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Company: Best Buy

Category: Other

Complaints.com received the following e-message on July 9, 2001:

From:

RE: Best Buy

On May 18th I purchased a new washing machine and dryer from the Best Buy Store at Wolfchase in Memphis, TN. I was delivered a floor model without a box and three dents. The management assured me that I would receive a discount on this merchandise. The machine did not work from day one, adding insult to injury. I had to use the service plan I purchased the first time I tried to use the machine.

I contacted the consumer relations department and was informed that I would have to return or exchange the merchandise at my own expense because I moved to Albany, Ga which does not have a Best Buy store. I am also paying full price for this washing machine as I was not given a discount as promised.