Money, Flooz.com lost $ 50.00 gift certificate

Complaints.com received the following e-message on July 9, 2001:

From:

Sent to: Email User; Email User; Email User; Email User; Email User; yourEmail User

RE: Flooz.com

IF YOU FLOOZ, YOU LOSE! I received a $50.00 gift of Flooz from my children a year ago. Since that

time, I have begun to 'in home' care for my 95year old father (dialysis

patient) and 80 year old mother (both hospitalized 7 times within the year)

which has left no time to look at purchases on line, much less think about

one. However, just prior to expiration of my flooz account, I tried

contacting someone at the telephone numbers at the site to discuss my

problem. The recording on the number leaves the impression that the phones

aren't being answered "at the time" (reality is, I was advised by the online

customer care rep that they are not manned.) The recording suggests you

access flooz on-line "customercare".

After waiting 30 mins for on line rep to

no avail, I thought there may have been a problem that day.

In the meantime, i had also received a $50.00 gift certificate from Martha

Stewart which was to expire the same day. I made one phone call to Martha

Stewart explained my problem and my account was extended with no problem

whatsoever. I thought I would have the same experience with Flooz.com. Shame

on me! Since I could not reach anyone and it was a Friday, I waited until

the following Monday when I noticed my account was now cancelled. I then

called flooz numbers again and no answer. I waited on line for 40 minutes and

finally a rep came on...and quickly referred me to the 'agreement' which they

advised me that I had read (I very well may have) and that 'there was nothing

they could do." I verified that the rep could not make that decision. It is

here the problem began. Long story, short...In the 34 emails between Flooz

and myself, they have never provided me with an address for the CEO, (only

address I can find on site is for customercare) or a telephone number to talk

to a live management person.

I have been provided with a disconnected number

however. I have investigated and this is not the first time this has

happened. According to a posting on Planetfeedback.com there has been seven

complaints to the Better Business Bureau regarding Flooz.com.

In business, as it is with the law...there is the LETTER and then there is

the SPIRIT. I believe in my particular situation there should be due

consideration. To date, I have never been able to speak directly with a

management person on the phone. I just get the "Dear Valued Customer (?),

it's too bad" emails from the 'custome(DONT)care' group.

This is the begining

of my massive letterwriting and email campaign to let all who will listen

know that, "IF YOU FLOOZ, YOU LOSE"...(that is unless Flooz chooses to do the

right thing and reinstate my gift of $50.00 at which point I will be happy

notify all parties that Flooz has chosen to operate on a professional level.)

Very truly yours,

Linda Jackson ...