AOL - upset with customer service - cancelling account

Complaints.com received the following consumer message on January 4, 2003:

From: Email User

RE: AOL - upset with customer service - cancelling account

I first began trying AOL during 2002. I tried 6.0, then 7.0 AOL gave me free trials. I canceled membership becauseI had been looking at other services. AOL serv rep made me aware that there are other payments besides $23.90 ( I keep that in mind). When the 8.0 was offered I tried it. There was more problems with the 8.0. And I had very little time to use the 8.0(Holiday-Dec.)

When I called and spoke with Scott he was unwilling to help. I asked to speak to his supervisor (Sarah). Unfortuanately, she was worse than him (we were in a shouting match). You think this is good professional behaviour for a company as this? All I was doing was trying to reason with them(AOL)I had been already billed before the month was out.

I even told this Sarah creature that I would be willing to pay half of the $23.90 for 3 hrs of usage. She was IMPOSSIBLE. She began to tell me about my past usage. Money is not a problem for me. If I was a heavy user then the $23. would not have been a problem.

I know that the most I use is about 10 hrs or so a month. But the 8.0 program kept popping up on my screen at will, even after I had tech help. Due to my usage, the $12 program would have been more desirable. Since she was so unplesant to deal with, I would like to cancel my service. TAKE my credit account info out of your records...I no longer plan to ever do business with AOL again!