Mayan Palace - Mayan Palace, Puerto Vallarta - description of timeshare purchase situation

Posted on Friday, January 31st, 2003 at 12:00am CST by 87d985bd

Company: Mayan Palace

Category: Hotels

OK - the shorter version (I trimmed down the last email, but anymore and our complaint loses clarity): We were approached by a well-dressed individual just after claiming our baggage after arriving at Puerto Vallarta airport. He was very friendly and welcoming and asked us if we were part of a timeshare. We were relieved someone was there to greet us at the airport, and told him this was our first use of the timeshare. We were dismayed to hear the resort was about 30 miles north of Puerto Vallarta. Seeing our distress, the gentleman offered to take us the following morning to a presentation on a local timeshare in Puerto Vallarta. He offered that it would be an opportunity to compare our current timeshare and possibly to upgrade. We arrived at the Mayan Palace in Puerto Vallarta and met with their salesperson, Aray Wallace. Our disappointment with our timeshare (Interval) was apparent, and Ms. Wallace told us the background on Interval and that Mayan used RCI and SFX exchanges, which were superior. The Mayan was certainly what we had hoped for in a resort when we arrived in Puerto Vallarta. Ms. Wallace launched into her sales pitch. We asked about the recession and current events (9/11) was affecting their business, and she said that the Mayan has been booked full for months. We asked if it would be possible to use one of our weeks to salvage our remaining vacation time at Puerto Vallarta if we decided to purchase. She inquired at the front desk, and said that no rooms appeared to be available the first time she checked. We were impressed. With over a thousand rooms between the two resorts, and apparently not a single vacancy was available. We asked Ms. Wallace about the terms for a one-bedroom unit, which was comparable to our current timeshare at Pacific Monarch. For two weeks of timeshare, Ms. Wallace said the cost is about $30,000. We balked at the price and said we could not afford the costs. We thanked Ms. Wallace for her time and prepared to leave. She asked that we remain a moment while she spoke to her manager, to see if there were other financial areas that could be explored. Ms. Wallace returned saying she could offer us a resale on a one-bedroom for the same amount of money but having four weeks of timeshare instead of two weeks. We told her that because of our limited vacation time, we currently only had about one week a year to spend on a resort vacation. Ms. Wallace said the idea with the extra weeks would be to rent them back for about $1,000 week (after subtracting the maintenance fees of about $400 per week). She claims she has numerous timeshares where she does this including one through Interval. She highly recommended a company called Vacation Network Advertising Corporation (VNAC) and said they would also be able to sell our current timeshare. We asked her what the timeframe for sales and rentals were, and she gave us a range of "two weeks to two months."

She said that the Mayan weeks are among the fastest currently selling and promised us that our weeks would rent within the two weeks to two month time frame. When we asked how much could we get for selling Pacific Monarch, we went to her office where we spoke directly with Peter Dunn of VNAC. He said the current rental and sales time is "two weeks to two months" and that we could get $9,800 for selling Pacific Monarch. He said it would not be a problem within the two week to two month time frame to take care of renting our weeks and selling Pacific Monarch. Ms. Wallace said we could sell all four weeks for $4,000 and Pacific Monarch (which would net about $3,000 after paying that loan off) for $7,000 back within "two weeks to two months." After this year, as long as we still did one week of timeshare vacation per year, we would still have a return of $3,000 per year. Ms. Wallace said that because this was a resale, that the sale would be final after a few days. We were intrigued by the potential for having the Mayan timeshare and getting a return to cover our costs. We stressed to Ms. Wallace that the timeframe of "two weeks to two months" was crucial to making this work, and emphasized that we could wait as long as six months for the sale and rentals to be completed.

Again, she said it would not be a problem. We were honest with our finances and said that we would be in serious financial turmoil if this process did not happen within our six-month timeframe. She brought her manager over to reassure us that the process would occur within the given timeframe.

We asked for a moment alone to discuss the proposal. We based our decision on the following:

* The likelihood of getting back about 25 percent of our purchase price in a short period of time.

* We would not need to finance the remainder of the loan ($19,530)through the Mayan because we had recently opened a low-interest home equity loan with the original intent of debt consolidation and home improvements. With our payment in full on the resort instead of financing, we qualified for a 10 percent reduction in the purchase price.

* Our desire for more vacation time now that we were located in Seattle.

* The fact that both Mayan resorts located in the Puerto Vallarta area were completely booked, which reinforced to us the popularity of the resort.

* Using RCI and SFX to exchange our times for other high-end resorts,and given our current experience with Interval, the likelihood of not being "surprised" by a low quality resort.

* Unloading the Pacific Monarch resort and Interval exchange, which was a current and glaring disappointment to us. Given this, we felt the decision was quite simple and agreed to purchase the resale. Ms. Wallace presented the contract that we began to review. When we asked about the apparent contradictory language of the contract versus the verbal promises, Ms. Wallace reassured us that there would not be any problems with renting our weeks and that this was standard legal terminology or legal language for timeshares. Upon our arrival home, we quickly implemented the resale and rentals as instructed. In October 2002, as we approached six months of no action, I spoke directly with Peter Dunn at VNAC to voice our displeasure with their poor performance. He said that the prime season of November to March was getting underway and they were seeing a "large upsurge" in rentals and sales. He asked that we remain patient. I responded that if the "two week to two month" window applied only to the November to March timeframe, we would not have agreed to purchase the Mayan because we could not afford to wait this long. We were beginning to experience some financial difficulties and we told VNAC we would speak with the Mayan about this continuing delay. I called the toll-free Mayan customer service in Texas who directed me to Sharon Rojas in Puerto Vallarta through an international number. I told Sharon our story and asked her if there was anything the Mayan could do to help with the sale and rental. She told me that VNAC had been purchase by Global Resort Services (Global) and that they were "not very good and not recommended by the Mayan." I told her that Ms. Wallace had recommended VNAC in March, and that we had not heard of the Global takeover. Ms. Rojas faxed over a list of other rental and resale agencies on October 24, 2002, all of which required a listing and/or lifetime fee. I called Ms. Rojas to say that was unacceptable and that we were being misled by both the Mayan and VNAC/Global. We requested our money back on the grounds that Mayan and VNAC misrepresented their product to us. We also further researched the timeshare advertisements for the Mayan, and noticed the considerable volume of Mayan rentals with asking prices significantly less than what we were told would sell. Ms. Rojas asked where we saw these advertisements, and dismissed them as aberrations. We told her it looks to us like there was a glut of Mayan timeshares and that the asking price Ms. Wallace and VNAC recommended far exceeded the going rate. Further, we began to receive email announcements from RCI and SFX posting "Get-Away" vacations at the Mayan from as low as $99/week for a one-bedroom unit. To date, we have exchanged several emails with Sharon Rojas and Kathy Waycaster. They continue to shield themselves behind their contract, and upon advice from legal counsel in Mexico, our options are very limited. We feel betrayed and willfully misled by the Mayan or Global/VNAC, and believe that the falsehoods presented to us at the time of purchase nullifies our contract with the Mayan. We were honest when we disclosed to Ms. Wallace and her manager that we could not afford to purchase their product unless we could rent our weeks and sale the Pacific Monarch for their asking prices within six months, which was three times longer than they originally claimed.

We have given the rental company, Global/VNAC ample time to make good on their promise and the Mayan's promise. They claimed they would easily be able to rent our weeks with the Mayan and sell our Pacific Monarch timeshare, but it has now been almost a year and we have not received a single phone call from Global/VNAC on rental or sale possibilities, even after numerous phone calls to check on the progress. We do not believe the Mayan sold us their product in an honest manner.


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c6b0b28e, 2010-05-05, 10:14AM CDT

Its a shame that this type of situations happens. Before signing your contract, assure you to read and understand all and each one of the points written in the contract. DO NOT sign your contract if you dont find any of the verbal promises offered by the salesman. ASSURE you find all of them in written in your contract.

I recommend you to read this article, hope this helps.

af17484f, 2011-02-15, 04:17PM CST

Dear Timeshare Owners,

We invite you to get to know our services at G&G Mexican Timeshare Solutions. We are a Mexican based company that specializes in cancelling contracts purchased under fraudulent premises. We offer free consultations to anybody interested in our services to discuss the details of their case.

We are empathetic to victimized consumers and we work on a contingency basis; which means no upfront fees, and if we don't achieve results, you don't pay us a cent.

We look forward to helping you in your claim.

Customer Service,

[email protected]

1 888 275-3595

Eva C., 2013-06-01, 11:48AM CDT

Shame on Mayan palace and their misleading sales practices. You just need to google ?Mayan Palace scam? to realize how many people have been deceived by this resort. Government in Mexico should do something about this, otherwise tourism will seriously fall sown because of these crooks. You should check out this article on how most of the Mayan Palace timeshare scams are being committed:

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