AOL - AOL - took free trial - ended up with unauthorized charge for $ 79.99 AOL Credit Alert

Posted on Saturday, January 4th, 2003 at 12:00am CST by 4ec713b1

Company: AOL

Category: Internet Services

I took one of those free trials of AOL 1.000 hrs or 45 days for free in Florida, I had to cancel the service like tree weeks later because I had to travel overseas...

3 MONTHS LATER I found I have been charged on my credit card for 79.99 for a credit alert service I HAVE NOT SUBSCRIBED !

i love America but I'm not American, I do not live in the USA, I travel many times a year to the USA but I do not have a Banking acount in the USA nor credits or social security there so: HOW COULD I BE INTERESTED IN A CREDIT INFORMATION IN THE USA ?

I called from south America (where I am living now) and spent more than an hour on the telephone, to find out that Credit Alert never answers the telephone, the guys at AOL costumer service made me call to six different phone numbers and asked me the same information 6 times, and six times they said there was no charge on my credit card for the internet service, so I had to try to reach Credit Alert to those numbers they never answered.

Finally I had to cancel my credit card an posted a complain on Master Card for this subject, I sent copies of the information I found on this page of people that had been charged unauthorized by AOL credit alert to MASTER CARD and they got my money back...


Keep on the good work



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