AT&T - AT&T Worldnet Service - trouble with account cancellation

Posted on Saturday, January 4th, 2003 at 12:00am CST by 38a79263

Product: Worldnet Service

Company: AT&T

Category: Internet Services

We've been loyal AT&T long distance customers for years. We signed up for the combined "7/7" dial-up Internet/long distance service in May 2001. In October of 2002, we decided to go with a cable modem. We waited about a month to cancel the Worldnet service until we knew that we were having no problems with the cable modem. On Nov. 20, 2002, we called AT&T to cancel the service. First, we found out that AT&T doesn't prorate their service. So, since our billing cycle ended on the 15th of the month and we cancelled on the 20th, we have to pay for an entire month's of service. Next, we found out that our service was never cancelled. After calling the so-called 'customer care' line, we learned that nothing could be done since we were never issued a confirmation code. I asked how we would have known about a code if it had not have been offered. We were told that we must have called the wrong number, etc., etc. The long and short of it is that they made a mistake by not cancelling our service and we're stuck paying for it. They would never admit any error oon their part. AT&T's 'customer care' is a joke. They do not care about the customer. I spoke to the 'floor supervisor' (Richard H.) and was told that no adjustments were going to be made to my bill and that I am responsible for two months of service that I did not use. I asked for his supervisor and was told that there was no one else that I could talk to. Also, to add insult to injury, we learned that we needed to cancel the Worldnet service separately from the long distance service. Although we received one bill, had one account number, have one phone number to call for customer 'service', we need to cancel the service in two different places? I would not recommend Worldnet to anyone. If anyone has any ideas as to how we can take this further, please let us know


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